IT Support Technician

Description: ABEC is at the forefront of innovation in our industry, offering highly differentiated products and services driving exceptional growth. As we expand to meet increased demand and new opportunities, we seek talented individuals to join our team and support our continued success.

Company Background

For over 50 years, ABEC has been a leading supplier to the biopharmaceutical manufacturing industry. ABEC’s unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. ABEC’s products include process and equipment engineering/consulting services, comprehensive site services, and stainless steel and single use bioprocess equipment, including bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilization systems.

Position Summary

The IT Support Technician, together with the Global IT Team, supports the technology that ABEC employees use to serve our clients. They achieve this through a mix of technical and customer service skills and is passionate about technology and helping people. A set schedule will be made but, additional hours may be required to properly manage upgrades, remote support of other ABEC locations and/or emergency problem resolution.

This is a full-time on-site position located at ABEC’s Springfield, MO facility

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Log all requests/projects/completion notes in help desk system
• Working with Global IT Team Members and vendors to resolve problems.
• Help support local and remote facilities.
• Some work at heights greater than 10' (IDF servicing, running cable, etc)
• Execute other tasks as assigned
• Ability to travel when required between work sites
• Awareness of and prior experience with implementing Continuous Improvement (CI) a plus.
  
  

Requirements

• Degree in Computer Science, engineering, or relevant field
• 3-5 years’ experience personally serving at a Help Desk function
• Microsoft Windows, Azure, SharePoint, and Office Skills
• Proven experience as IT Technician or relevant position is highly desirable
• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)