FINANCIAL INTAKE SPECIALIST
Riveon Mental Health and Recovery
Date: 1 day ago
City: Lorain, OH
Contract type: Full time
Description
Are you looking to join a company that makes a difference? Do you want to be part of an organization with a commitment to an inclusive and supportive culture? Do you enjoy company-wide staff events with opportunities for team building and getting to know your co-workers? Join our team of compassionate, empathetic, and dedicated staff!
With a career at Riveon Mental Health and Recovery, you’ll partner with a talented group of individuals in a team atmosphere, including a supportive and knowledgeable leadership team. You’ll also have access to a wealth of opportunities for your personal growth and development.
Summary: The Financial Intake Specialist is responsible for utilizing customer service skills to meet client intake and information service needs, as well as provide general information and referral services. The Financial Intake Specialist is responsible for conducting financial intake interviews with clients. This position also rotates coverage for front desk reception and financial intake duties as needed.
Essential Functions: Triages and prioritizes incoming requests for services with appropriate clinical and financial guidance while adhering to confidentiality requirements. Verifies client insurance coverage and prepares forms for intake interview. Conducts intake interviews with clients and/or other referral sources to gather necessary information to connect client with appropriate services. May include computing client’s sliding fee amount, explaining insurance coverage, and explaining billing policies and fees. Schedules assessment appointment. Enters intake information into Electronic Health Records system necessary to insure accuracy and completeness. Refers clients with possible Medicaid eligibility criteria to Medicaid Enrollment Specialist. Other duties as assigned.
Requirements
General Requirements: Scheduling, reception, customer service and financial intake screening experience required. Insurance billing and electronic medical records experience required. Knowledge of HIPAA/confidentiality guidelines required.
Educational Requirements: High school diploma or equivalent. Post high school courses in insurance billing, data processing and medical terminology preferred.
Working Conditions: Professional office environment; exposure to computer screens; work closely with others; sitting for prolonged periods of time; may be required to stand, stoop, push, pull, bend, and lift and move light objects, such as records and boxes; manual dexterity required. Maintain mental capacity that permits making sound judgments regarding work and have regular attendance. The employee is expected to adhere to all agency policies and procedures.
Riveon Mental Health and Recovery Our customers discover their path to recovery with us—where help is always here, always ready. As their single point of access to the full spectrum of behavioral health services, we’re here for our communities 24/7, offering immediate support and continuous care for every age and diagnosis. Helping individuals find the help they need in one place, in an environment where they always belong.
Certification Requirements: None required.
Amount of Travel: Minimal, mostly confined to local travel.
Salary Range: Salary commensurate with certification and experience.
We value our team members and provide an excellent total rewards package of benefits and perks designed to be customizable to your specific needs.
Our Total Rewards Package – What We Offer
Are you looking to join a company that makes a difference? Do you want to be part of an organization with a commitment to an inclusive and supportive culture? Do you enjoy company-wide staff events with opportunities for team building and getting to know your co-workers? Join our team of compassionate, empathetic, and dedicated staff!
With a career at Riveon Mental Health and Recovery, you’ll partner with a talented group of individuals in a team atmosphere, including a supportive and knowledgeable leadership team. You’ll also have access to a wealth of opportunities for your personal growth and development.
Summary: The Financial Intake Specialist is responsible for utilizing customer service skills to meet client intake and information service needs, as well as provide general information and referral services. The Financial Intake Specialist is responsible for conducting financial intake interviews with clients. This position also rotates coverage for front desk reception and financial intake duties as needed.
Essential Functions: Triages and prioritizes incoming requests for services with appropriate clinical and financial guidance while adhering to confidentiality requirements. Verifies client insurance coverage and prepares forms for intake interview. Conducts intake interviews with clients and/or other referral sources to gather necessary information to connect client with appropriate services. May include computing client’s sliding fee amount, explaining insurance coverage, and explaining billing policies and fees. Schedules assessment appointment. Enters intake information into Electronic Health Records system necessary to insure accuracy and completeness. Refers clients with possible Medicaid eligibility criteria to Medicaid Enrollment Specialist. Other duties as assigned.
Requirements
General Requirements: Scheduling, reception, customer service and financial intake screening experience required. Insurance billing and electronic medical records experience required. Knowledge of HIPAA/confidentiality guidelines required.
Educational Requirements: High school diploma or equivalent. Post high school courses in insurance billing, data processing and medical terminology preferred.
Working Conditions: Professional office environment; exposure to computer screens; work closely with others; sitting for prolonged periods of time; may be required to stand, stoop, push, pull, bend, and lift and move light objects, such as records and boxes; manual dexterity required. Maintain mental capacity that permits making sound judgments regarding work and have regular attendance. The employee is expected to adhere to all agency policies and procedures.
Riveon Mental Health and Recovery Our customers discover their path to recovery with us—where help is always here, always ready. As their single point of access to the full spectrum of behavioral health services, we’re here for our communities 24/7, offering immediate support and continuous care for every age and diagnosis. Helping individuals find the help they need in one place, in an environment where they always belong.
Certification Requirements: None required.
Amount of Travel: Minimal, mostly confined to local travel.
Salary Range: Salary commensurate with certification and experience.
We value our team members and provide an excellent total rewards package of benefits and perks designed to be customizable to your specific needs.
Our Total Rewards Package – What We Offer
- Inclusive Culture with a Team Atmosphere
- Collaborative environment dedicated to clinical excellence
- Company-Wide All Staff Events - have fun while Teambuilding
- Wellness Programs and Activities
- Up to 41 days off per year (32 days of paid time off plus 9 paid holidays)
- Paid Bereavement Leave
- Paid Jury Duty Time
- Parental Leave
- Company Supported Continuing Education & Certification
- PPO & HDHP Health Plan Options
- Flexible Dental & Vision Plan Options
- Company Funded Health Savings Account
- Company-Sponsored FSA and DSA Tax Savings Accounts
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Life Insurance and AD&D
- 100% Company Paid Long-Term Disability Insurance
- Added Value Benefits including:
- Critical Illness Plans for Employee and Family
- Accident Plans for Employee and Family
- Identity Theft Plans for Employee and Family
- Pet Insurance
- Voluntary Short-Term Disability Plan for Employee
- Whole and Term Voluntary Life Plans for Employee and Family
- Voluntary AD&D Plans for Employee and Family
- 403(b) Retirement Plan with Company Match
- Access to Personal Financial Advisor
- Generous Team Member Referral Bonus Program
- License and Certification Reimbursement
- License Testing Fee Reimbursement
- Annual Tuition Reimbursement
- Travel Expense Reimbursement
- On-Site Pharmacy
- Casual Dress Code
- Shift Differentials and On-Call Stipends
- Stipend for Bilingual, Spanish-Speaking
- COLLABORATION: We believe in the strength of partnership, where professionals from different disciplines work together to address the complex needs of our clients.
- COMPASSION: We believe in treating everyone with empathy, kindness, and understanding.
- DIGNITY: We believe in ensuring all clients feel valued and respected as they improve their overall health and well-being.
- EXCELLENCE: We believe in delivering evidenced-based behavioral health services, where and when you need it, with a dedicated, high-quality staff.
- INCLUSIVENESS: We believe in creating a warm and inviting atmosphere, where every individual has equitable access to care.
- EMPOWERMENT: We believe in equipping individuals and families with the tools for long-term health and success.
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