Customer Account Representative

Job Title: Customer Account Representative

Location: Raleigth

Job Type: Full-time

Job Summary

We are seeking a dedicated and enthusiastic Customer Account Representative to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for our valued customers, facilitating seamless communication and fostering positive customer relationships. You will be responsible for managing customer accounts, addressing inquiries, resolving issues, and ensuring the highest levels of customer satisfaction.

Key Responsibilities

• Serve as the main point of contact for assigned customer accounts
• Respond to customer inquiries promptly and professionally via phone, email, and chat
• Manage customer account information and ensure accuracy in our CRM system
• Troubleshoot and resolve customer issues and complaints in a timely manner
• Enhance customer satisfaction by providing effective solutions tailored to individual needs
• Collaborate with internal teams to ensure a seamless customer experience
  
  

Requirements & Qualifications

• Bachelor's degree or equivalent work experience
• Proven experience in customer service or account management
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and Microsoft Office Suite
• Ability to handle multiple tasks and prioritize effectively