IT & Operations Support Specialist

Overview

We are looking for a tech-savvy and resourceful IT & Operations Support Specialist to play a critical role in keeping our systems running and our operations streamlined. This position is primarily focused on first-level IT support and systems monitoring, with additional responsibilities in basic financial oversight and administrative coordination. The ideal candidate thrives in a dynamic environment, is highly detail-oriented, and can work independently while supporting multiple departments.

Key Responsibilities

• IT Systems Support (Primary Focus):
• Provide first-line troubleshooting for day-to-day hardware and software issues (e.g., computers, printers, login/access problems).
• Handle basic network connectivity and password resets.
• Coordinate with external IT vendors for escalated technical issues.
• Maintain an updated log of recurring IT concerns and resolutions to improve internal processes.
• Financial & Inventory Support:
• Review and reconcile monthly inventory balances for field sales staff.
• Audit employee credit and cash advances, ensuring timely reconciliation.
• Support the Finance team by flagging inconsistencies and preparing basic reports or summaries.
• Forecasting & Order Validation:
• Monitor sales forecast submissions and validate order quantities against set parameters.
• Identify missing or unusual entries and communicate with relevant teams to resolve discrepancies.
• Maintain internal dashboards or spreadsheets for ongoing compliance checks.
• Administrative & Operational Coordination:
• Organize and maintain contractual and employee documents in cloud storage platforms (e.g., Google Drive).
• Ensure timely uploads and secure filing of HR-related documentation (e.g., licenses, forms).
• Manage a central operations calendar and proactively send out task reminders.
  
  

Qualifications

• Proven experience in basic IT support or helpdesk functions.
• Strong proficiency in cloud systems (Google Workspace, Dropbox, etc.).
• Ability to analyze data and spot inconsistencies.
• Excellent organizational and communication skills.
• Comfortable managing a wide range of tasks and following through independently.
  
  

Bonus Skills

• Proficiency in Excel/Google Sheets for tracking and reconciliation.
• Understanding of inventory or sales forecasting systems.
• Experience with light finance or HR processes.