Inside Sales Operations Support

Location: Amherst, NY

Annual Salary starting at $50,000

This role serves as a central resource for sales process execution, documentation, reporting, and cross-functional coordination. By streamlining workflows, supporting order management, facilitating communication across departments, and assisting with lead qualification, the Sales Operations Support helps drive sales productivity, improve customer experience, and enable strategic decision-making.

Essential Functions:

• Sales Operations & Process Support:
• Create, maintain, and update Sales Work Instructions and documentation for Inside Sales and Technical Field Sales.
• Act as the back-up resource for order processing and ensure orders are processed accurately and on time.
• Ensure sales processes are followed consistently and identify opportunities for improvement.
  
• Cross functional Coordination:
• Serve as a liaison between Sales, Customer Service, Technical Support, Finance, and Operations to resolve complex issues and prevent delays for the sales team.
• Proactively identify recurring issues or communication gaps and work with teams to implement long-term solutions.
  
• Reporting & Analytics:
• Generate and maintain regular reports for Technical Sales Leadership (e.g., sales metrics, pipeline activity, order status).
• Respond to ad-hoc reporting requests from Sales Leadership and support sales forecasting activities.
  
• Administrative & Clerical Support:
• Provide day-to-day clerical support to the Inside Sales team, including calendar coordination, data entry, document management, and scheduling.
• Help with the preparation of presentations, sales kits, and customer-facing documentation when needed.
  
• Lead Generation & Qualification (As Needed)
• Monitor and respond to inbound leads, qualifying opportunities based on defined criteria.
• Conduct initial outreach (email or phone) to gather basic information and set up meetings for the sales team.
• Maintain lead records and activity tracking in the CRM.
  
  
  

Your Qualifications:

• 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment). Bachelor’s degree in business, Marketing, Communications, or related field (preferred but not mandatory).
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
• Collaborative mindset and a service-oriented attitude.
  
  
  

Let's achieve our goal together.

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.