New Patient Access Coordinator

The New Patient Access Coordinator is responsible for creating a welcoming experience for new patients and ensuring a smooth onboarding process. This role involves patient communication, scheduling, administrative support, and coordination with other departments to facilitate high-quality care.

What you will do:

• Contact new patients to welcome them and explain what to expect at their first visit.
• Assist patients with completing required forms and answer general questions.
• Schedule, confirm, cancel, and reschedule appointments as needed.
• Review patient records to ensure all required documentation is complete before the first visit.
• Greet patients upon arrival and provide them with an orientation to the clinic.
• Explain clinic procedures, follow-up scheduling, and available services.
• Help patients access services such as physical therapy, chiropractic care, or behavioral health.
• Coordinate patient access to medical records, prescriptions, and external providers.
• Answer incoming phone calls and direct them to the appropriate departments.
• Enter and update patient information in the system accurately.
• Monitor emails, voicemails, and appointment requests across various platforms.
• Assist with internal communications and department tasks as assigned.
• Maintain patient confidentiality and deliver high-quality customer service.
• Serve as a main point of contact for new patient questions and follow-ups.
• Assist with other duties and tasks as needed per business needs
  
  

Qualifications:

• High school diploma or equivalent required;
• associate or bachelor’s degree in healthcare administration or related field preferred
• Previous experience in a healthcare or customer service setting strongly preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficient in Microsoft Office Suite and comfortable using electronic medical records (EMR) systems
• Friendly, professional demeanor with a patient-first attitude
• Ability to work independently and collaboratively with clinical and administrative teams
• Bilingual skills a plus
  
  

Compensation Range:

$20.00 to $22.00 Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

Why You'll Love Working Here:

• Amazing work/life balance
• Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
• 401(K) Plan with Employer Matching
• License & Tuition Reimbursements
• Paid Time Off
• Holiday Pay & Floating Holiday
• Employee Perks and Discount Programs
• Supportive environment to help you grow and succeed
  
  

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC.

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.

Monday through Friday, 8am to 5pm

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