ECOM Fulfillment Coordinator

Job Details

Description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Overview

The E-Commerce Fulfillment Coordinator will be primarily responsible for managing Scheels.com order fulfillment on a day-to-day basis through various fulfillment channels. This position will work closely with the in-store & warehouse fulfillment teams, Customer Experience team, as well as the rest of the E-commerce office. This position will occasionally communicate with our carrier partners to navigate through a variety of challenges and opportunities.

Responsibilities

• Working with the in-store teams on a daily basis to improve the overall fulfillment process through efficiencies, cost savings, and improved customer experience
• Be an expert in our Order Management System to facilitate the fulfillment process and assist other teams throughout the company
• Effectively communicate with the store and warehouse teams on a day-to-day basis via our Order Management System messaging, emails, or phone calls
• Process through various aspects of post-purchase order management
• Build and maintain good relationships with shipping carriers and other external partners
• Detailed understanding of the scheels.com fulfillment processes and ability to assist with all other aspects of the fulfillment team
• Ability to analyze data, work through complex issues, and problem solve with multiple teams
• Ability to identify, propose, execute, and measure areas of opportunity throughout every step of the fulfillment process
• Occasional data entry
• Basic computer knowledge: Microsoft Office, Google Docs, Sheets, and Slides
  
  

Requirements

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
  
  

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early
  
  

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward
  
  

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling
  
  

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
  
  

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines
  
  

Education & Experience

• The ideal candidate will have a minimum of an associate’s degree in a business-related field and/or business-related experience
• Retail and/or analytic experience preferred
  
  

Physical Requirements/Lifting Requirements

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Benefits

To see a full list of benefit offerings from Scheels visit scheels.com/careers

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.