Senior Manager, Client Retention- IT

Description

Wo rk Location:

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are

You are a strategic thinker and expert in your field who thrives in a fast-paced consulting environment. You enjoy diving deep into complex problems, developing innovative solutions, and driving value for clients. Your knowledge spans vendor negotiations, industry best practices, and process optimization, and you're passionate about using your expertise to impact Fortune 1000 clients.

Subject Matter Expert

A technology operations and communications expert with in-depth experience managing enterprise IT services, mobile solutions, and unified communications strategies. Core areas of specialization include:

• Mobility – Managing enterprise mobility strategies, including mobile device provisioning, carrier management, security policies (MDM), and cost control for a mobile workforce.
• Telecommunications – Administering voice, data, and network communication services, including contract negotiation, vendor oversight, and technology upgrades (e.g., VoIP, SIP, WAN) to support business continuity and scalability.
• Collaboration Services – Implementing and supporting secure, scalable audio, video, and web conferencing platforms to enhance collaboration, productivity, and hybrid workforce engagement.
  
  

This SME provides strategic and operational leadership in building resilient, user-centric IT environments—balancing performance, security, and cost-efficiency across global enterprise networks.

What You Will Do

• As the subject matter expert, your role will be focused on creating additional value to existing accounts/clients/projects.
  
  

As it relates to creating additional value, some of your responsibilities will include, but are not limited to:

• Analyzing client infrastructure, vendor contracts, and pricing structures to identify cost-saving opportunities
• Collaborate cross-functionally to develop solutions tailored to client needs
• Leading complex negotiations with vendors to secure favorable terms on behalf of clients
• Deliver actionable insights and present findings to client stakeholders
• Proactively identify client challenges and recommend strategic and operational solutions that exceed expectations
• Stay informed of industry trends and emerging technologies within your domain
• Create and refine deliverables such as data analyses, reports, and client presentations as it relates to creating additional value
• Serve as an internal resource for functional expertise and thought leadership
• Work independently on projects or as a contributor on larger engagements
• Take ownership of projects from ideation through execution, often in situations with limited direction or defined processes
• Focus on proactively driving progress, setting clear objectives, and ensuring timely delivery of results
• Facilitate and lead internal meetings with confidence, aligning stakeholders across functions, navigating ambiguity, and championing initiatives that push projects forward without waiting for instruction
  

Qualifications

• Bachelor’s degree required
• Minimum 10-15 years of experience in consulting, vendor management, or business analysis
• Deep functional expertise in one or more spend categories (e.g., IT, telecom, facilities)
• Strong analytical skills and proficiency in Excel; ability to synthesize large data sets
• Proven experience developing solutions in complex client environments
• Exceptional communication and client-facing presentation skills
• Project management experience and familiarity with tools to manage deliverables such as SmartSheet and Project Management CRM strategies
  
  

Who We Are

Profit Recovery Partners is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings.

Why Join Us

At PRP, we offer more than just a job — we provide a dynamic, supportive environment where you can thrive personally and professionally. Here’s what you can expect when you join our team:

• Comprehensive Benefits:
• Full medical, dental, and vision coverage
• Optional pet insurance
• Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers)
• $200/month waived medical benefit for employees who opt out of our health plans
• Cell phone stipend for applicable roles
• Financial Wellness: 401(k) plan with company match
• Time Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave
• Strong Foundation: Over 28 years of consistent growth and success
• Fun & Connection: Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year
• Career Growth: A collaborative, high-performing team with frequent recognition and opportunities for internal promotion
• Our Culture: Fast-paced, team-driven, and fueled by a shared commitment to excellence
• Giving Back & Getting Involved: We’re proud of our employee-led committees that support causes and initiatives that matter to us all:
• Corporate Social Responsibility
• Youth Rising Group
• Women’s Empowerment Group
• Wellness Committee
  
  

These groups offer meaningful opportunities to give back, connect with colleagues, and help shape a more inclusive and supportive workplace.

• Learn more at
  
  

The salary range for this position is: $135,000-$165,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.

Equal Opportunity Employer