IT Technical Support

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
  
  
  

Job Title: Technical Support

Hourly Pay: $20-$25 Based on Experience

Location: Onsite only, Huntington Beach, Ca

Schedule: Monday-Friday

Job Description: Technical Support is responsible for managing, maintaining, and repairing IT systems. They help businesses resolve problems within software and hardware infrastructure and handle inquiries about the technical aspects of products and services. In general, they’re expected to address and resolve any issues forwarded to them. Technical Support will be the first point of contact for anyone seeking technical assistance. They will perform troubleshooting through diagnostic techniques and pertinent questions, and determine the best solution based on the issue and details provided. Tech Support will also be responsible for recording events and problems and their resolution in logs, following up and updating status and information, and passing on any feedback or suggestions to the appropriate team.

Responsibilities:

• Serve as the first point of contact for anyone seeking technical assistance
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided
• Walk the user through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update status and information
• Pass on any feedback or suggestions to the appropriate team
• Identify and suggest possible improvements on procedures
  
  
  

Requirements:

• Full time on-site position, hours 7am-3pm and occasional afterhours projects
• Degree in computer science or information technology or equivalent experience
• Certification in Microsoft, Linux, or Cisco is advantageous
• Prior experience in tech support, desktop support, or a similar role
• Proficiency in Windows/Linux/Mac OS
• Good understanding of computer systems, mobile devices, and other tech products
• Proficiency in English
• Experience with remote desktop applications and help desk software
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication
• Excellent Documentation Skills Ability to clearly document technical processes, configurations, troubleshooting steps, and system changes.
• SOP Creation Proven experience creating, maintaining, and updating Standard Operating Procedures (SOPs) to ensure consistency and knowledge sharing across the organization.
• Problem Solving & Independent Research Strong problem-solving skills with the ability to troubleshoot unfamiliar issues using resources such as Google, forums, technical documentation, and tools like ChatGPT or similar AI assistants.