Hearing Representative Supervisor

Job Type

Full-time

Description

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are.

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About The Position

We are seeking a detail-oriented and experienced Hearing Representative Supervisor to lead and manage a team of hearing representatives within a fast-paced California Workers’ Compensation copy service environment. This supervisory role is critical in ensuring compliance with legal procedures, optimizing team performance, and maintaining high-quality representation at hearings including but not limited to hearing related to Non-IBR matters and lien conferences across the state.

• Location:
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $85,000 - $104,000 Annually
  
  

Requirements

Responsibilities:

• Lead, train, mentor, and supervise a team of hearing representatives.
• Monitor performance and provide regular feedback and coaching.
• Ensure consistent application of company policies, procedures, and legal practices.
• Assign and manage hearing/lien conference calendars
• Monitor outcomes and develop strategies to improve resolution rates and reduce receivables.
• Collaborate with other departments including Billing, Collections, and Customer Service.
• Assist in the preparation and review of hearing files and case strategy.
• Monitor team’s preparation of settlement offers, lien claims, DORs, and other filings.
• Provide support or backup representation as needed at WCAB hearings (in-person or remote).
• Ensure compliance with DWC regulations, copy service fee schedules, and court procedures.
• Keep abreast of changes in workers’ compensation law and train the team accordingly.
• Generate and analyze reports to track hearing outcomes, productivity, and KPIs.
• Serve as a point of contact for escalated client concerns or questions regarding legal proceedings.
• Help maintain strong client relationships through effective resolution of disputes and clear communication.
  
  

Requirements

Experience, Skills & Abilities:

• Education and/or experience:
• High school diploma or equivalent required
• Minimum of 5 years’ experience as a Hearing Representative in California Workers’ Compensation. (Trial experience required)
• At least 1 year in a supervisory or team lead role preferred.
• Strong knowledge of WCAB processes, lien litigation, non-ibr litigation, and DWC rules and regulations.
• Excellent communication, organizational, and leadership skills.
• Proficient in case management systems (e.g., MerusCase, CompIQ, or similar).
• Ability to travel to hearings as required.
  

Skills:

• Prior experience with copy service or ancillary service provider in workers’ comp.
• Familiarity with billing and collections as related to lien or petition enforcement.
• Conflict resolution and negotiation skills.
• Legal writing - Petitions including but not limited to Reconsiderations and Removals
  
  

Technology:

• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
  
  

Functional Requirements

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Lifting, bending, standing, climbing or walking while carrying out assigned duties
• Keyboarding for extended periods of time (total: 4-6 hours/day)
• Using a phone with or without a headset for extended periods (total: 3-5 hours/day)
• Sitting and/or standing at a desk for multiple hours at a time (total: 6-8 hours/day)
  
  

What You'll Love About Gemini

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards
  
  

Salary Description

$85,000-$104,000