Front Desk Supervisor

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Vision insurance
  
  
  

Job Summary

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
• Supervise daily bar operations to ensure cleanliness, compliance, and quality of service.
• Monitor bar inventory, order supplies, and maintain cost control.
• Ensure compliance with all alcohol service laws and company policies.
• Train front desk and bar staff in safe alcohol service and Marriott brand bar standards.
• Assist with scheduling, opening/closing procedures, and cash handling for the bar.
• Promote drink specials and ensure positive guest experiences in the lobby bar.
  
  
  

Qualifications

• 1-2 years customer service experience.
• Prior bar or food & beverage experience required (bartender, bar supervisor, or similar role).
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
  
  
  

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within
  
  
  

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.