Front Desk Manager

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

In the Heart of Macon – Assistant Front Office Manager

Hotel Forty Five is seeking a motivated and service-driven Assistant Front Office Manager to help lead our front desk team in delivering a seamless and memorable guest experience. This role is responsible for supervising daily front office operations, supporting staff in handling payment issues, and ensuring all check-ins and check-outs are executed efficiently and accurately.

The Assistant Front Office Manager will assist in processing all payment types, setting up accurate guest accounts, and managing room assignments—including during high-demand, sold-out situations. Strong coordination with departments such as Housekeeping and Engineering is essential to resolve guest needs and maintain room readiness. This role will also oversee daily financial procedures, including balancing and dropping receipts according to Accounting standards.

In addition to operational excellence, the Assistant Front Office Manager plays a key role in employee development by training, coaching, and serving as a positive role model. They act as a first point of contact for employee concerns under the Guarantee of Fair Treatment/Open Door Policy and are responsible for promoting a safe and inclusive work environment by reporting incidents and completing all required safety trainings.

This is a hands-on leadership opportunity ideal for someone passionate about hospitality and teamwork in the vibrant setting of downtown Macon.

What We Offer

• Competitive pay
• Paid Time off
• Medical, Dental, Vision and More !
• Accidental and Life Insurance Coverage
• 401k
• Opportunities for Advancement and Career Growth
• Complimentary Discounts
  
  

What You Have

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent phone & customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
  
  

What You’ll Do

• Learn & excel in Opera PMS system
• Assist in managing & motivating front desk personnel
• Assist with guest luggage
• Provide room quotes and upsell to guest when possible
• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
• Responsible to know all functions to showcase the hotel to each guest
• Maintain guest confidentiality
• Maintain knowledge of hotel and brand rewards
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Receive, store, and deliver luggage and mail
• Make travel arrangements for guests to include sightseeing and other tours
• Assist with coordination between Housekeeping and Front Desk
• Verify charges / collect payment from guests for room stays
• Respond to guest inquiries
• Follow scheduled shifts and follow break and lunch requirements
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and or in room
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area
• Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.
  
  

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 40 lbs
• Ability to communicate clearly
• Ability to work long hours as needed
  
  

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
  
  

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.