Customer Account Representative

Job Description

**Job Description:**

We are seeking a motivated and customer-focused **Customer Account Representative** to join our team in Orlando, FL. This role is pivotal in maintaining long-term client relationships, ensuring customer satisfaction, and acting as the liaison between our clients and our internal teams. The ideal candidate will be detail-oriented, solution-driven, and committed to delivering outstanding service.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Maintain and build strong customer relationships through regular communication
• Understand client needs and coordinate with internal teams to deliver timely and accurate solutions
• Track account activity, analyze customer data, and provide reports as needed
• Handle customer inquiries, complaints, and issues with professionalism and efficiency
• Assist in contract renewals and upsell opportunities
• Ensure a high level of customer satisfaction and retention
  
  

Qualifications

**Qualifications:**

• Bachelor’s degree in Business, Communications, Marketing, or a related field
• 2+ years of experience in customer service, account management, or related roles
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Proficiency in CRM systems and Microsoft Office Suite
• Ability to manage multiple accounts and meet deadlines
  
  

Additional Information

Benefits

• Competitive salary ($58,000 – $65,000 per year)
• Opportunities for professional growth and advancement
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive team environment and modern office setting
• Ongoing training and development