Operations & Scheduling Coordinator
Welte Electronic Systems LLC
Date: 17 hours ago
City: Norwalk, CT
Contract type: Full time
Benefits:
Welte Electronic Systems LLC is a locally owned and operated provider of security alarm and fire alarm solutions. We design, install, monitor, and service residential and commercial systems across Connecticut and New York. Our mission is to deliver reliable protection with excellent customer service and smart, customized technology.
Job Description
We’re hiring an Operations & Scheduling Coordinator to oversee technician scheduling, support project operations, and keep our field service team running efficiently. If you’re highly organized, detail-oriented, and enjoy problem-solving, this role is a great fit.
You’ll work closely with the owner, customers, and our technicians to ensure jobs are scheduled accurately, inventory is ready, and projects are completed on time.
Responsibilities
If you’re a proactive, organized professional looking to join a reliable and respected company, we want to hear from you! Apply today with your resume and a short note explaining why you're a great fit.
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Welte Electronic Systems LLC is a locally owned and operated provider of security alarm and fire alarm solutions. We design, install, monitor, and service residential and commercial systems across Connecticut and New York. Our mission is to deliver reliable protection with excellent customer service and smart, customized technology.
Job Description
We’re hiring an Operations & Scheduling Coordinator to oversee technician scheduling, support project operations, and keep our field service team running efficiently. If you’re highly organized, detail-oriented, and enjoy problem-solving, this role is a great fit.
You’ll work closely with the owner, customers, and our technicians to ensure jobs are scheduled accurately, inventory is ready, and projects are completed on time.
Responsibilities
- Coordinate and manage technician schedules for installs, service calls, and inspections
- Serve as main point of contact for scheduling changes and customer updates
- Track job progress and follow up with technicians on daily updates
- Dispatch urgent service calls and optimize routes for field techs
- Monitor inventory levels in office and vans; create purchase orders as needed
- Notify customers of upcoming appointments and confirm details
- Document project updates, service records, and materials used
- Communicate proactively to adjust expectations when delays occur
- Support technicians with remote troubleshooting and job prep
- 3+ years of experience in operations, scheduling, or dispatch (service or trades preferred)
- Strong communication and problem-solving skills
- Proficiency with Excel and scheduling or service software (e.g., Jobber, ServiceTitan, simPRO)
- Detail-oriented and able to manage multiple priorities under pressure
- Familiarity with the low voltage, security, or fire alarm industry is a plus
- Reliable, accountable, and team-oriented
- Competitive pay based on experience
- Paid time off and paid holidays
- Opportunities for growth and advancement
- Collaborative team culture in a growing company
- Bonus potential based on performance and company goals
If you’re a proactive, organized professional looking to join a reliable and respected company, we want to hear from you! Apply today with your resume and a short note explaining why you're a great fit.
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