Client Care Representative

Description

Looking for more than just another customer service job? Step into a role where your voice, your drive, and your ability to help others actually matter! At One Hour Heating & Air Conditioning, we’re looking for a Client Care Representative to be the calm, confident voice our customers rely on. When homeowners need service, they don’t want to talk to a robot... they want real support from a real person. That’s where you come in.

You’ll be on the front lines, taking inbound calls, resolving concerns, and coordinating solutions with our team, all while maintaining accurate records and delivering a standout experience. If you’re organized, quick on your feet, and thrive in a people-first environment, this might be the perfect fit!

What You’ll Be Doing

• Answering inbound calls with professionalism and urgency, acting as the first impression of our brand
• Updating customer records and service details in our CRM system with accuracy and speed
• Coordinating with technicians, ensuring job updates and notes are handled smoothly
• Managing chats and emails from customers looking for help, guidance, or scheduling as needed
• Supporting general tasks and jumping in where needed to keep things running smoothly
  
  

Requirements

What Makes You a Strong Candidate:

• Prior experience in a call center or customer service role; you know how to keep cool under pressure
• Solid computer and CRM skills with an eye for detail
• Clear, confident communication (especially on the phone)
• A solution-focused mindset and the ability to stay self-motivated
• Must be eligible to work a flexible schedule, including evenings, weekends, and holidays
  
  

What You’ll Get In Return

• Excellent healthcare options: Up to 90% employer-paid Medical, Dental, and Vision plans
• Retirement benefits: 401(k) with company match
• Time to recharge: Accrued paid time off, paid holidays, and your birthday off
• Company perks: Employee and family discounts on services
• Career growth: Paid training and support from a leadership team that invests in you
  
  

If you're ready to take your customer service skills to the next level and do it with a company that values your contributions, then this is your opportunity. Apply now to join a fast-paced, people-first team in Virginia Beach where your work truly makes a difference.