Customer Support Specialist

Job Description

**Job Description**

We are looking for a highly motivated and detail-oriented **Customer Support Specialist** to join our Cleveland, OH team. In this role, you will serve as the first point of contact for our clients, ensuring every customer interaction is handled with professionalism, empathy, and efficiency.

**Responsibilities**

• Respond promptly to customer inquiries via phone, email, and internal systems
• Provide accurate information regarding products, services, and policies
• Identify and resolve customer issues efficiently and effectively
• Maintain detailed and organized records of customer interactions
• Collaborate with internal departments to improve service quality
• Escalate unresolved issues to appropriate teams when necessary
• Monitor support metrics and contribute to process improvements
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent (Bachelor’s degree preferred)
• 1+ year of experience in customer service or support
• Strong verbal and written communication skills
• Excellent problem-solving and organizational abilities
• Proficiency in Microsoft Office and CRM platforms
• Ability to handle high call volumes and multitask in a fast-paced environment
• A positive, customer-first attitude and strong interpersonal skills
  
  

Additional Information

**Benefits**

• Competitive salary ($55,000 - $62,000 annually)
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Opportunities for career growth and professional development
• Supportive and inclusive work environment