Client Champion

Travefy is an industry-leading platform for crafting unforgettable travel experiences.

At Travefy, we’re not just growing fast—we’re reshaping how leisure travel is sold and experienced. As the leading platform for travel advisors, we’re trusted by over 30,000 travel brands, and millions of travelers around the world. Our users love us for our simplicity, powerful toolset, and world-class support.

With a new generation of travel advisors entering the industry, our opportunity to shape the future of leisure travel has never been greater. Join us in building the tools that power an industry.

About The Role

Client Champions at Travefy are an integral part of our commitment to the success of our users and embody our philosophy that support is a feature.

As a lean team, Client Champions at Travefy are never a cog in the machine and always own their own work streams, with ample opportunities for learning, development and most importantly – impact.

What You’ll Own

• Provide world-class support to potential and existing customers via email, web-chat, and phone to ensure they have the best possible Travefy experience
• Write FAQs, create videos, or other documentation to help users help themselves when using Travefy
• Collect user feedback, bugs, or other issues to share with the product team
• Experienced Client Champions also provide personal training sessions for users as well as lead group webinars
• Schedule is based on Pacific time zone; 8 am to 5 pm
  
  

Who You Are

Must-Haves

• You are bilingual in English and Spanish
• You are a high-energy self-starter with an infectiously positive attitude
• You are a good listener and empathetic to user needs
• You are a problem solver and critical thinker with fantastic professional communication skills
• You love people and thrive on interacting with them across mediums
• You are a strong written and verbal communicator
  
  

Nice-to-Haves

• You have clear experience in a customer-facing or support role
• You have experience in a SaaS environment or the travel industry
  
  

Benefits

• Competitive cash compensation of $40k to $55k base salary, based on experience
• Plus team and quarterly Target KPI bonuses
• Health, Dental & Vision insurance for you and your family
• 401(k) with automatic company contribution
• Flexible Time Off + Annual Travel Stipend
• Annual team retreats to exciting destinations
• Technology, learning budgets, and more!
  

We are open to remote candidates in all continental US states except California.

At this time, we're not considering applicants who need immigration sponsorship (additional work authorization or permanent work authorization), now or in the future, to work in the United States.