Medical Assistant / Medical Liaison - University Executive Health and Wellness
University Physicians' Association, Inc. (UPA)
Date: 23 hours ago
City: Knoxville, TN
Contract type: Full time

Description
University Physicians’ Association is seeking qualified applicants for a Medical Assistant/Medical Liaison position at University Executive Health and Wellness. Candidates must be detail-oriented and able to work under concierge centered office practice. This position will work closely with physicians to provide a seamless patient experience at a high level of patient care within a highly efficient system.
Job Responsibilities
University Physicians’ Association is seeking qualified applicants for a Medical Assistant/Medical Liaison position at University Executive Health and Wellness. Candidates must be detail-oriented and able to work under concierge centered office practice. This position will work closely with physicians to provide a seamless patient experience at a high level of patient care within a highly efficient system.
Job Responsibilities
- Maintain efficient patient flow of clinic
- Check in patients obtaining accurate vitals, reviewing medical histories, and medications
- Accurately document appropriate patient visit information in EMR
- Accurately document any patient communication in EMR (phone messages, patient portal messages and provider messages)
- Accurately E-prescribe prescriptions as directed under direct supervision of physician
- Communicate effectively with patients and act as liaison between patients and physician
- Maintain exam rooms with appropriate supplies
- Answer patient phone calls and questions per physician protocol
- Assist with scheduling outside tests and referrals as requested per physician
- Assist with scheduling surgeries and obtaining authorization as required
- Follow-up with patients on test results and after surgeries (provider-patient letters)
- Complete FMLA forms as directed by physician
- Obtain authorization for medications not listed as formulary
- Maintain clean and safe environment in clinic area and examination rooms utilizing basic standards and procedures as set forth by OSHA
- Maintain and sterilize equipment following OSHA protocols
- Respect and maintain dignity of all patients
- Inventory clinic supplies on a regular basis maintaining adequate supply for efficient patient flow
- Assist physician with in-office procedures and other patient related activities as requested
- Participate in staff meetings and educational activities as required
- Other duties as requested by Office Supervisor
- Medical, Dental, and Vision Insurance
- 401(k) with company match and immediate vesting
- Short-term and Long-term disability
- Life insurance
- Critical Illness
- Flexible Spending Accounts
- Health Savings Account with Employer contribution
- PTO, Sick leave, Bereavement leave
- Employee Assistance Program
- Fitness Centers
- Ability to multi-task
- Strong communication skills
- Time management and organizational skills
- Attention to detail
- Two years medical office experience (experience in guest experience, customer service, patient relations are a plus)
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