Help Desk Support

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Help Desk Support to join our team in Huntington Beach, CA. This is an on-site position based in Huntington Beach, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

Job Summary

The Help Desk Support is responsible for providing technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. They will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; conduct hardware and software inventory database maintenance and reporting; and perform other related IT work as required.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Identify, diagnose, and resolve problems for users of company-owned computers, phones, tablets, software and hardware, communicates solutions to end-users
• Provide one-on-one end-user problem resolution over the phone or in-person
• Order, deliver, tag, set-up, and assist in the configuration of end-user PC desktop/laptop hardware, software and peripherals
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
• Coordinate timely repair of PC computer equipment and peripherals covered by third-party vendor maintenance warranty or agreements
• Help install local area network cabling systems and equipment such as network interface cards, hubs and switches
• Perform minor desktop/laptop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
• Troubleshoot and assist users with all conference room technologies
• Setup and perform minor troubleshooting on company-issued mobile phones
  
  

Education

GENERAL QUALIFICATIONS – Education, Knowledge, and Experience

• High School Diploma or GED equivalent is required
• Bachelors Degree in Information Technology or a related field is preferred
  
  

Experience

• 3 - 5+ years of direct experience
• Position may be filled with both entry level and experienced candidates
  
  

Other

• Extended or irregular hours may be required
• Must be authorized to work in the United States
• Elevate Aircraft Seating is an “at-will” employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company
• As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future
• Tasks may vary slightly based on products produced at a division
  
  

SUPERVISION PROVIDED TO THE POSITION

• Direction with necessary guidance is provided in terms of tasks and craftsmanship and measured based upon how well tasks have been completed. Receives detailed instructions as needed
  
  

Leadership Responsibility

• Assist with coordination of adherence to organizational goals, operating policies, and budgetary guidelines
  
  

PROBLEM SOLVING

• Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives
  
  

Language Skills

• Ability to communicate clearly and effectively in English, both verbally and in writing
  
  

Compensation & Benefits

Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Hourly Rate Transparency: $24.00 - $33.00 per hour

Featured Benefits

• Generous 401(K) matching with immediate eligibility and vesting
• 3 weeks of Paid Time Off
• 12 paid holidays
• Affordable health care plans for yourself and your family
• And so much more!
  
  

Other Perks

• On-site gym
• Free electric car charging stations
• Potential for growth within organization
• Supportive workplace environment with a team-oriented culture