IT Support Level I

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don’t just make pizzas. We make pizzas that make the world a better place – a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $19-$20 per hour DOE

Actual salaries will be based on candidates qualifications, competencies, experience and geographic location. .

Benefits

• Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
• Paid vacation grant starting at 20 days per year, increasing to as much as 30 days
• Pet insurance
• Discounted gym membership
• Free counseling sessions
• Medical, dental and vision insurance
• 401(k) retirement
  
  

At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work for a restaurant company that is also a social movement.

Summary

The IT Support Specialist (Level 1) will provide level 1 technical assistance in support of MOD’s instore technology and employees. The IT Support Specialist works under direct supervision, responds to and diagnoses problems through discussion with users, includes problem recognition, research, isolation and resolution steps. Typically resolves basic problems while referring more complex problems to intermediate or more senior levels. May involve use of problem management database and help desk systems.

Key Responsibilities

• Troubleshoot store technical issues
• Create and execute support tickets
• Setup, support and maintain Support Center computers and hardware
• Troubleshoot network and ISP connectivity issues
• Continuously work to improve the IT incident and problem management processes
  
  

Basic Qualifications

• Excellent analytical and troubleshooting skills
• Ability to maintain composure and communicate clearly
• Ability to learn and understand the functional and technical elements of MOD’s technology solutions
• Attention to detail, excellent organizational skills and superior time management skills
• Dependable and able to work a rotating on call schedule
• Ability to lift and carry 25+ pounds
  
  

Preferred Qualifications

• 1+ years of technical experience with 1-year experience in helpdesk environment
• General understanding of internet technologies
• Good understanding of desktop operating systems
  
  

At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is also a social movement.

This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact [email protected]. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.