Program Navigator – Telehealth Program

About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

PrEP Navigator – CDPH PrEP-AP Telehealth Program

Company: TeleMed2U Inc.

Location: Austin, Texas; Roseville, CA; Remote

Reports To: Program Manager – CDPH PrEP-AP Telehealth Program

Direct Reports: None

Classification: Full-Time | Hourly | Non-Exempt

About The Position

TeleMed2U is seeking highly motivated and mission-driven PrEP Navigators to support the launch and implementation of California’s PrEP Assistance Program (PrEP-AP) in partnership with the California Department of Public Health, Office of AIDS (CDPH/OA). PrEP Navigators play a key role in guiding clients through HIV prevention services, with a focus on education, navigation, follow-up, and client retention.

This role is ideal for individuals passionate about public health, health equity, and supporting vulnerable and underserved populations through virtual care.

Key Responsibilities

• Program Launch & General Operations Support
• Verify pharmacy inventory for timely DoxyPEP fulfillment before provider prescription
• Answer inbound patient calls, triage patient messages, and escalate to appropriate teams as needed
• Triage faxes, lab results, and documentation as directed by the Program Manager or clinical team
• Provide administrative support to ensure patients are scheduled, followed up with, and engaged in care
• Client Navigation & Education
• Document all outreach attempts and patient interactions in internal systems per protocol
• Collaborate with Enrollment Workers and clinical staff to ensure continuity of care
• Attend all CDPH/OA-required training sessions and monthly calls
• Maintain confidentiality and comply with CDPH/OA standards, including signing and adhering to CDPH 8689 (Confidentiality Requirements)
• Escalate any client issues, unresolved barriers, or system concerns to the Program Manager
  
  

Cross-Training & Integration Expectation

This role is part of a government-funded program and may evolve based on contract terms. Cross-training and flexibility are essential to support overall program success and potential integration with other TeleMed2U services.

Qualifications & Skills

• 1–2 years of experience in community health, case management, or public health navigation preferred
• Understanding or willingness to learn HIV prevention methods including PrEP, nPEP, and DoxyPEP
• Passion for serving high-priority and underserved populations
• Ability to communicate clearly and compassionately across diverse communities
• Highly organized with attention to detail and documentation
• Bilingual (English & Spanish) language skills strongly preferred
• Comfortable working remotely and using telehealth platforms and communication tools
  
  

Physical Requirements 

• Prolonged periods of desk work and computer usage. 
• Ability to lift up to 15 pounds.