Loan Operations Assistant

Description

Position: Loan Operations Assistant

Reports to: Department Manager or Director of Loan Operations

Supervises: None

Department: Loan Operations

FLSA Status: Hourly Non-Exempt

General Function

Assist with the maintenance and efficient functionality of the Credit Administration and Loan Operations functions. Update systems with file maintenance information, scan/index loan and credit files, track exceptions and other documents pertinent to the loan file, process insurance documentation, assist customers and lending personnel with inquiries as needed, and/or provide necessary documentation as requested. Assist with collecting data for audit/exams, including pulling loan files, loan maintenance reports, etc.

Essential Functions

• Loan Operations Department Administration
• Maintain accurate loan and credit records by updating files as new information is received, including the daily processing of insurance documentation, addition of loan documents, verification of information, and other information as appropriate.
• Ensure that loan and credit files are scanned and indexed to Synergy within the specified timeframes.
• Coordinate appropriate communication with loan officers, account executives, brokers, title companies, escrow companies, closing agents, realtors, borrowers, etc.
• Answer and resolve incoming phone calls, either by handling the inquiry or by routing to the appropriate person. Provide fast, efficient, helpful, and accurate assistance.
• Review, process, and route mail and other written correspondence to the credit administration and loan operations department.
• Assist the Department with the processing and finalization of loans, as needed; process coupon books; assist with annual escrow analysis; follow up and assist in other ways as needed.
• Review, maintain, and update daily and other regular reports; prepare other reports and assist the Department in gathering information for audits and exams, as needed.
• Compliance
• Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times.
• Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues.
• Address and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential.
• Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.
• Other
• Assist with audits, compliance, and other bank activity as needed.
• Ability to work scheduled and other needed hours at the designated location(s)
• All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
• Assist other managers or Team Members as needed.
• Management or Bank policy may revise, delete, or add responsibility as necessary,
• Activity
• Ability to operate office equipment, telephones, and computers
• Ability to communicate fluently in English, in person, in writing, and on the computer
• Ability to hear, speak, and understand verbal communication
• Ability to read, write, count, and perform basic math functions
• Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)
• Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
• Ability to lift up to 25 pounds, grasp, reach, and pull
• Ability to think, remember, learn new information, and apply cognitive data to job functions
• Ability to assess and concentrate on mental and physical job tasks to see them to completion
  
  

Requirements

Qualification Requirements:

• High School diploma or equivalent
• 1-2 years of banking, lending and/or loan processing experience
• Excellent interpersonal, verbal, and telephone communication skills
• Strong organizational skills and attention to detail
• Tact and pleasantness in dealing with customers and Team Members
• Computer proficiency
  
  

Preferred Qualifications

• Extensive loan processing experience
• Banking experience
• Knowledge of tax returns and pre-qualification of borrowers
• Customer service experience
• Knowledge of all loan types offered by the bank
• Knowledge of banking regulations
  
  

Mountain Commerce Bank is an Equal Opportunity Employer