Customer Experience Host - Middletown
Head Over Heels
Date: 3 weeks ago
City: Middletown, NJ
Contract type: Part time
Benefits:
Location: Head Over Heels – Palrin, Middletown & East Brunswick
Schedule: Part-Time
At Head Over Heels, we’re on a mission to create an unforgettable experience for every family that walks through our doors—and it starts with you! As a Customer Experience Host, you’ll be the first friendly face our students and families see. Your goal? Make every visit feel magical, seamless, and joyful—delivering the kind of customer service you’d expect from a world-class theme park.
This role is perfect for someone who is upbeat, professional, loves working with kids, and enjoys bringing energy and order into a fun, fast-paced environment.
Key Responsibilities
At Head Over Heels, we don’t just teach Gymnastics, Dance, and Ninja—we build confidence, community, and lifelong memories. As a Customer Experience Host, you’ll be the heart of that experience, helping families feel welcome and excited to return every week.
Ready to spread joy and make a difference? Apply today and be part of the magic at Head Over Heels!
- IRA
- Tuition Discounts
- Aflac & Life insurance
- Holiday Pay
- Sick and Earned Time Off
- Medical Insurance
- Health insurance
- Training & development
Location: Head Over Heels – Palrin, Middletown & East Brunswick
Schedule: Part-Time
- Monday–Friday: 3:30 PM – 7:30 PM
- Saturday: 8:45 AM – 1:30 PM
At Head Over Heels, we’re on a mission to create an unforgettable experience for every family that walks through our doors—and it starts with you! As a Customer Experience Host, you’ll be the first friendly face our students and families see. Your goal? Make every visit feel magical, seamless, and joyful—delivering the kind of customer service you’d expect from a world-class theme park.
This role is perfect for someone who is upbeat, professional, loves working with kids, and enjoys bringing energy and order into a fun, fast-paced environment.
Key Responsibilities
- Greet all guests with enthusiasm, positivity, and a warm smile
- Direct students and families to the correct classrooms or activity areas
- Assist with check-ins using our iPad system
- Provide information on class schedules, events, and studio policies
- Promote and help register customers for seasonal programs, camps, and events
- Maintain a clean, organized, and welcoming front lobby
- Ensure every guest feels acknowledged, supported, and excited to be here
- Communicate with staff to ensure smooth transitions and excellent lobby experience
- Represent and promote the Head Over Heels mission: Learning through Joy and Excellence
- Stay active and on your feet for the duration of your shift (4+ hours)
- 17+ years old with reliable transportation
- Prior experience in customer service, retail, hospitality, or front desk roles
- Bright, bubbly, and engaging personality
- Excellent communication skills
- Love working with families and children
- Energetic, positive, and comfortable in a fast-paced setting
- Punctual, professional, and ready to help
- Strong team player who takes initiative
At Head Over Heels, we don’t just teach Gymnastics, Dance, and Ninja—we build confidence, community, and lifelong memories. As a Customer Experience Host, you’ll be the heart of that experience, helping families feel welcome and excited to return every week.
Ready to spread joy and make a difference? Apply today and be part of the magic at Head Over Heels!
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