Director of Training and Development

Company Overview

Ovation, a family-owned and privately held real estate firm with a 40-year track record, is a vertically integrated organization specializing in the development, construction, and management of residential properties. To date, Ovation has developed over 40 properties, comprising more than 12,000 apartment units, with an additional 4,000 units currently in the development pipeline. The firm’s multifamily portfolio includes 6,000 Class A units, 400 active adult units, 2,200 affordable units, and 2,000 units managed for third parties for a total of 10,600 units under management. Committed to enhancing the lives of individuals, families, and communities, Ovation continues to expand its impact, one home at a time.

We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles.

Job Overview

Ovation is seeking an experienced and visionary Director of Training and Development to lead training, talent development, and performance optimization across the entire Ovation brand, with a focused mandate to elevate property operations & maintenance teams.

This in-office Las Vegas-based role will own the full employee lifecycle from onboarding through exit, with a mission to transform training into a competitive advantage.

Beyond property operations, this leader will architect a scalable, enterprise-wide employee experience across all Ovation verticals, supporting consistent onboarding, robust career development, and leadership readiness.

This is a high-impact opportunity to shape the future of multifamily living through learning by elevating the employee experience, increasing retention, accelerating performance, and driving operational excellence.

Key Responsibilities

Learning & Development Strategy

• Design and deliver a scalable, high-impact training strategy focused on leasing, operations, maintenance, customer service, compliance, systems, leadership, and operational excellence.
• Lead development and delivery of training across multiple formats: in-person, virtual, e-learning, and microlearning.
• Partner with leadership and key stakeholders to assess training needs, create targeted development programs, and ensure alignment with company performance goals.
• Innovate training content using adult learning principles and cutting-edge platforms.
• Evaluate program effectiveness using participant feedback, assessments, and operational KPIs to continuously improve offerings.
• Design, implement, and oversee a comprehensive maintenance training path that supports technician development from entry-level to leadership, ensuring alignment with operational standards, safety compliance, and evolving property needs.
  
  

Performance Optimization

• Oversee and fine-tune employee performance and training management systems
• Monitor and analyze employee performance metrics, sales effectiveness, employee satisfaction, resident satisfaction, etc.
• Collaborate closely with Regional and Community Managers, Maintenance team, and the Construction and Development teams to identify and address performance gaps through coaching and custom action plans.
• Conduct on-site visits to evaluate property execution, identify improvement opportunities, and deliver hands-on performance coaching.
• Leverage performance data and analytics dashboards to inform training initiatives, measure results, and spotlight success stories.
• Lead rollout and adoption of strategic initiatives, including post-implementation training and performance tracking.
  
  

Leadership & Organizational Impact

• Serve as a strategic advisor to senior leadership on training, talent readiness, and performance trends.
• Manage and mentor regional trainer and learning team members.
• Support change management initiatives, including new system implementations and organizational culture programs.
• Represent Ovation’s learning brand internally and externally - fostering a strong culture of development and career growth
  
  

Qualifications

• Bachelor’s degree in Business, Education, Human Resources, or related field required; advanced degree or certifications in Learning & Development, Organizational Development, or HR preferred.
• 7+ years of relevant experience in multifamily housing operations, learning & development, and performance consulting.
• Deep knowledge of apartment operations, including leasing, budgeting, compliance, and customer service.
• Strong analytical skills and experience with performance data, dashboards, and improvement planning.
• Exceptional communication, facilitation, and interpersonal skills.
• Proficiency with Microsoft Office Suite, Trakstar or other performance management system, and property management platforms (e.g., Onesite, Knock, etc.); Grace Hill or other LMS experience highly desirable.
  
  

Company Benefits

In addition to your salary, you will have access to these comprehensive benefits:

• Rent discount – Employee rent discount after 90 days.
• Medical Insurance – 100% free option available for employee/company pays portion of dependent coverage, eligible 1st of the month after 60 days
• Dental and Vision Insurance – Employee and dependent coverage options available, eligible 1st of the month after 60 days.
• You will be eligible to enroll in our 401K plan on the first day of the quarter following three months of employment.
• Our generous PTO package consists of 13 days of paid time off, which is pro-rated in each pay period and increases with tenure (available after 90 days of employment), ten holidays, and one half day annually.
  
  

Why Ovation?

At Ovation, we believe that exceptional communities start with exceptional people. As Director of Training and Development, you’ll be instrumental in shaping the culture, capability, and success of our onsite teams. Join us in Las Vegas to lead with purpose, create meaningful impact, and build a legacy of operational excellence

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.***