Senior Consumer Relations Representative

About Monster Energy

Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day In The Life

Join the team as a Sr. Consumer Relations Representative and unleash your passion for delivering legendary customer service! You'll be the hero providing spot-on info and turbocharged solutions to our awesome customers and consumers. Get ready to dive into action with our internal teams, tackling inquiries head-on and making sure every customer request is handled with precision and speed. Let's make every interaction an epic one!

The Impact You’ll Make

• Answer calls, e-mails, and written communication from consumers regarding all product lines.
• Create and maintain reports in the Consumer Relations database by inputting new consumer inquiries. Process reports, analyze data, and identify and escalate trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners. Act as coordinator, gather additional information, and work closely with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform additional duties as assigned.
  
  

Who You Are

• Prefer a Bachelor's Degree in the field of -- Communications, Business, or equivalent experience.
• Additional Experience Desired: Between 3-5 years of experience in consumer relations, customer service or call center
• Additional Experience Desired: Between 1-3 years of experience in with CRM, such as ClickUp or Salesforce
• Computer Skills Desired: Proficient in Microsoft Office Suite, specifically Intermediate to advanced level of Excel functionality. Excellent data entry skills.
• Preferred Certifications: N/A
• Additional Knowledge or Skills to be Successful in this role: Fluent in Spanish or French a plus (read/write/speak)
  
  

Monster Energy provides a competitive total compensation. This position has an estimated hourly rate of $20.00 - $26.00 per hour. The actual pay may vary depending on your skills, qualifications, experience, and work location.