Hospice Liaison

Description

Northern Illinois Hospice is a trusted and growing agency. Founded in 1979, we were the first hospice agency in our region and one of the first 50 in the nation. We are looking for exceptional people to join our exceptional team. People who want to make a difference in the community and in the lives of others.

We are seeking a dedicated Hospice Liaison with the highest standards of excellence, who seeks the opportunity to work for an employer that’s the leader in patient-focused, team-based hospice care and committed to creating a culture of excellence.

Under the direction of the Chief Strategy & Innovation Officer, the Hospice Liaison is responsible for the following developing and sustaining strong working relationships in the hospital and facility settings with clinicians and staff, discharge planners, as well as patients/residents and families, to increase Northern Illinois Hospice referrals and admissions. Educating key constituents on the benefits of early and appropriate referrals to Northern Illinois Hospice. Developing and executing hospital and facility marketing and education programs to increase awareness of Northern Illinois Hospice.

Essential Duties And Responsibilities

• Develops daily sales visit strategy to area physicians, healthcare referral professionals and facilities.
• Executes daily sales strategy.
• Achieves and adapts sales strategy based on evolving and ever-changing service needs.
• Seeks out new methods of identifying where potential patients may be and how best to serve them.
• Proficient in federal, state, and local regulations for hospice care.
• Provides information and education to professionals, facilities, organizations and consumers within the community regarding services offered by Northern Illinois Hospice.
• Monitors state and federal regulations pertaining to hospice and maintains current knowledge of agency/market trends and changes to ensure compliance with required regulations.
• Maintains an in-depth knowledge of the community, health care facilities and referral sources appropriate for agency services.
• Creates and fosters relationships with medical providers and discharge planners to develop hospice referrals, etc.
• Develops monthly and quarterly referral growth plans in coordination with the Marketing & Community Relations Director to exceed referral goals.
• Builds and monitors community, customer, and patient perceptions of Northern Illinois Hospice as a high-quality provider of services.
• Communicates daily with the admissions team to foster an environment of teamwork
• Maintains comprehensive working knowledge of service area and competitor’s marketing positioning.
• Represent the agency at agency and community functions as needed.
  
  

Northern Illinois Hospice supports our employees’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. The expected base salary range for this role is $78,000 - $108,000. However, final base pay will be carefully determined based on several factors, including education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Additionally, this role may be eligible for other forms of

Benefits

compensation and benefits.

Comprehensive Benefits Package Access a well-rounded benefits package designed to support your well-being.

Choice of Medical Plans: Choose from two medical plans tailored to fit your unique healthcare needs.

Health & Wellness Accounts: Manage expenses with a Health Savings Account (HSA) or Flexible Spending Account (FSA).

Dental and Vision Insurance: Keep your smile bright and vision sharp with our dental and vision insurance options.

Company-Paid Life & AD&D Insurance: Gain peace of mind with fully covered basic life and accidental death & dismemberment insurance.

Company-Paid Disability Coverage: Stay protected with employer-paid short-term and long-term disability plans.

401(k) with Company Match: Build your future with Roth and Traditional 401(k) options, plus a company match every pay period.

Generous Paid Time Off: Enjoy PTO that grows with your years of service.

Northern Illinois Hospice is an equal-opportunity employer. We are committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Northern Illinois Hospice, we believe diversity makes us better.

Northern Illinois Hospice is a drug free workplace.

Requirements

Education: Associates Degree in Nursing (ADN), BSN preferred

Training and Licensure: Professional State of Illinois Registered Nurse License

Knowledge/Skills/Ability

• Superior customer service skills.
• Must be detail-oriented, customer focused, persistent and possess the confidence needed to get in front of people and speak persuasively.
• Ability to effectively communicate hospice services with all levels of the healthcare professionals.
• Excellent organizational, interpersonal, presentation and communication skills.
• Time management and organizational skills, attention to detail and a focus on completion of tasks are critical.
  
  

Experience

• Three (3) years nursing experience in a hospital or facility setting.
• Knowledge of LCD’s. Hospice or palliative care experience preferred; marketing experience preferred.
• Excellent verbal and written communication skills.
• Valid drivers’ license, current auto insurance and access to a reliable automobile.