Manager, Implementation Team

Location: Provo, Utah

Website: www.halda.ai

About Halda

Halda is transforming the way students navigate the college admissions journey. Through AI-powered website engagement tools, we meet prospective students at critical decision points and guide them to personalized, relevant information—making higher education more accessible and intuitive. Backed by Y Combinator, Album VC, Kickstart, and The Frazier Group, Halda is already trusted by over 150 institutions and growing rapidly.

We’re looking for a passionate, experienced leader to manage our team of Implementation Specialists—team members who are on the frontlines of client onboarding and success. This is an opportunity to help build and scale one of the most critical functions in our company.

What You’ll Do

As the Manager of the Implementation Specialist Team, you will oversee the successful implementation of Halda’s solutions for our higher education clients. You’ll lead a team of part-time Implementation Specialists (often students or early-career professionals), helping them develop the skills needed to deliver excellence across technical onboarding, content writing, and project execution. You’ll be responsible for hiring, coaching, and scaling this team, while also building and optimizing the operational systems they rely on.

Responsibilities

• Hire, train, and mentor a high-performing team of Implementation Specialists.
• Ensure timely, high-quality delivery of implementation projects across multiple clients.
• Collaborate with Sales, Client Success, and Product teams to align on client goals.
• Develop and improve standard operating procedures (SOPs) to streamline implementation.
• Track team metrics (e.g., time to launch, client satisfaction, error rates) and continuously optimize processes.
• Identify new ways to enhance team efficiency and client outcomes, including through automation, training, or improved tooling.
• Serve as an escalation point for complex implementation challenges.
• Ensure the team consistently provides excellent customer experiences, balancing speed, accuracy, and empathy.
  
  

What You’ll Bring

• 3–5+ years of experience in project management, operations, or client onboarding—preferably at a SaaS company.
• 1–2+ years of experience managing or mentoring junior team members.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills.
• High attention to detail, especially in reviewing and refining content.
• Experience working with cross-functional teams (e.g., product, sales, support).
• Familiarity with CRM tools and experience with CRM integrations required.
• Familiarity with higher education, education technology, or student recruitment is a plus.
  
  

Why Halda?

Joining Halda means being part of a dynamic team that's committed to making a difference in how students evaluate and interact with higher education institutions. We offer a collaborative work environment with some of the smartest and best people, competitive compensation, and the opportunity to be at the cutting edge of AI and education technology. If you're passionate about driving innovation and ready to make a significant impact, we'd love to hear from you.

To apply, please send your resume and a short email about why you're interested to our Vice President of Partner Success, Jonathan Stevens ([email protected]).