Medical Call Center Representative

The Siskin Group


Date: 1 day ago
City: Inglewood, CA
Contract type: Full time
Benefits:

  • Opportunity for professional growth
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Location: Allied Health Solutions Medical Group – Inglewood, CA

Job Type: Full-Time

Department: Call Center / Administrative Support

Allied Health Solutions Medical Group is an outpatient medical clinic committed to delivering high-quality, compassionate care to our patients. We are currently seeking a professional, organized, and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our patients, staff, and providers.

The clinic is located in Inglewood, California. This is a full-time position from Monday to Friday, 8:30 AM to 5:00 PM.

Key Responsibilities

  • Answer large volume of incoming calls promptly and professionally, using proper phone etiquette.
  • Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center.
  • Address patient inquiries related to prescriptions, referrals, authorizations, and other requests.
  • Schedule appointments for all patients across the clinic.
  • Monitor and respond to email communications via [email protected], as well as messages through Tebra and Office Ally.
  • Process and prepare invoices for patient forms.
  • Process medical records request to 3rd party insurances on request
  • Retrieve, process, fax, email, and log all incoming patient forms and documents
  • Ensure all documentation is accurate and compliant with healthcare standards.


Front Desk Support

  • Assist Front Desk staff with check-ins and general administrative tasks as needed.
  • Maintain professionalism and adhere to all Allied Health Solutions policies and procedures.
  • Foster a respectful and collaborative team environment.


Administrative Duties

  • Process and follow up on EDD (Employment Development Department) claims for patients.
  • Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner.
  • Coordinate and fulfill medical records requests efficiently.
  • Support administrative functions as needed.
  • Attend at least four staff meetings or training sessions per month, preferably on Fridays.


Qualifications

  • Associate degree or higher qualifications in healthcare administration or equivalent training is required.
  • At least 2 years full time experience in a similar position.
  • Prior experience in a healthcare or call center setting strongly preferred.
  • Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus.
  • Excellent communication, organizational, and multitasking skills.
  • Strong attention to detail and ability to work independently and as part of a team.
  • Bilingual (English/Spanish) is a plus.


Benefits

  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Supportive team environment
  • Opportunities for professional growth

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