Special Ops Associate

Why Benchmark Health

At Benchmark Health, we’re not just transforming behavioral health – we are empowering professionals like you to grow and thrive. As an early stage, VC-backed public benefit corporation, we’re committed to transforming mental healthcare through a precision-based approach to triage. We help individuals navigate the complex behavioral health landscape, connecting them to the highest quality care at the right time. Our unique model leverages technology (generative AI and machine learning) as well as human relationships to prioritize clinical quality and the patient experience. Here’s what makes us different:

• Leadership Opportunities: We invest in your growth with a clear path to leadership roles.
• Innovative Work Environment: Be part of a cutting-edge team that’s revolutionizing behavioral health through precision-based triage. Unlike many conventional roles that don’t evolve with technology, this position places you at the forefront of where work is going—embracing AI as a core tool for thinking, problem-solving, and scaling impact.
• Mission-Driven Culture: Join a company committed to improving lives and making effective, high-quality mental healthcare accessible to all.
  
  

What You’ll Do

As a Special Ops Associate, you’ll play a vital role in helping patients navigate the complex behavioral health landscape. You will work with practices and health systems to support patient needs, triage cases, and connect individuals with the right resources at the right time.

You’ll help patients throughout their behavioral healthcare journey—facilitating follow-ups on treatment recommendations and ensuring patients receive therapy, psychiatry, support groups, or other resources they need. You’ll also help patients navigate complex social situations and access the care they need.

You’ll be joining a fast-paced startup where resourcefulness, creativity, and continuous improvement are key. We’re looking for someone who’s not afraid to build, iterate, and use modern tools—including AI—to solve problems and work more efficiently.

Your Impact

• Provide education and guidance around options for care and resources
• Assist patients in locating well-matched, high-quality resources to address presenting concerns
• Offer validation and support to patients seeking help, and assist them in preparing for engaging in care
• Coordinate care with referral sources
• Offer patients continuous follow-up and redirection to new resources as needed
• Use AI and other emerging tools to streamline workflows, improve accuracy, and reduce manual tasks—helping our team work smarter and faster
  
  

What We’re Looking For

We’re seeking talented professionals who are ready to make an impact:

• High School Degree; BA Degree in health and human services field preferred
• 2-3 years experience working in a healthcare or community health setting preferred
• Understanding of social determinants of health and experience working with diverse patient populations
• Knowledge in the field of suicide prevention preferred
• Prior experience working with patients with serious mental illness preferred
• Experience working in peer support or with lived experience navigating the mental health system a plus
• A "builder" mindset: you enjoy creating and refining processes, even when they’re ambiguous or evolving
• Comfortable learning and using AI tools (like ChatGPT, LoveableI, or automation platforms) to increase productivity—no engineering experience required
  
  

Join Us Today!

If you’re ready to make an impact while growing your career in an innovative, tech-forward environment, Benchmark Health is the place for you. Apply now to join our team of changemakers transforming mental health care.