Junior Desktop Support

Verified Job On Employer Career Site

Job Summary:

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The Junior Desktop Support Administrator will provide desktop support and technical assistance to end users, manage a small Windows server environment, and administer data backups among other responsibilities.

Responsibilities:

• Provide desktop support and technical assistance to end users on a variety of issues.

• Manage and support a small Windows server environment.

• Set up and maintain user accounts and computers.

• Manage file, print, and license servers.

• Administer data backups.

• Apply security patches and updates in a timely manner.

• Document and maintain IT related procedures.

• Maintain inventory and licensing records for hardware and software acquisitions.

Qualifications:

Required:

• High School Diploma or equivalent

• 1-3 years of experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2016+ on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience)

• Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software

• Experience troubleshooting and repairing hardware and network problems in virtual and physical environments

• Ability to obtain a security clearance, which includes US citizenship

Preferred:

• Experience with Windows Server 2016 and above

• Experience with Microsoft 365 office applications

• Experience with Avamar

• Experience with Veeam backup software

• Knowledge of Cisco VoIP phone administration

• MCSE, A+, Net+, Security+ certifications

• Antivirus and WSUS

• Bachelor’s degree in MIS, CS, or other IT-related field

• DoD experience

• Understanding of IT security best practices

• Secret Security Clearance – Active or Inactive

Company:

ARA provides research, engineering, and technical support services. Founded in 1979, the company is headquartered in Albuquerque, New Mexico, USA, with a team of 1001-5000 employees. The company is currently Late Stage.