Financial Service Representative- Lending Call Center

Description

Hours: 8:30 am - 5:30 pm, Monday – Friday, w/some Saturdays

Pay: $19.00/hr, doe. + Monthly Bonus and Incentive

Your Purpose Will Be

The person in this position will deliver an exceptional member service/loan experience through expert product knowledge, professionalism, and prompt response. They will initiate loans, cross sell appropriate products, process documentation, and close loans. Also, every employee is responsible for fulfilling our Mission Statement: To improve the financial well-being of our members, while providing world class service.

What You’ll Do

• Effectively recognize and maximize lending and sales opportunities with members who apply for credit via phone or internet.
• Achieve goals based on product cross sell, ancillary insurance cross sell and penetration, accuracy, volume, and member satisfaction.
• Perform basic and advanced Financial Service Rep duties, including, but not limited to cross selling of all products, processing consumer loan apps, determine value of pledge collateral, reviewing Credit Bureau information to determine loan rescues and total and unsecured debt ratios.
• Sells all other Credit Union products and services.
• Interviews members and provide loan solutions.
• Acquires necessary documentation to support loan application.
• Provide all information and documents needed for loan decisioning honestly and accurately. Will follow up on loan leads and generate lending opportunities via outbound calls to members.
• All other duties as assigned
• Understands the Bank Secrecy Act and how it is applied.
  
  

Perks For You

• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• 12 paid holidays.
• Paid vacation, personal, and sick time off.
• Affordable health insurance options for all employees.
• 14.47% 401(k) contribution (no matching necessary).
• Discounts on Credit Card interest rates.
• Discounts on Mortgage Loan fees.
  
  

Requirements

The experience you need to succeed:

• One to three years’ experience working with loans in a banking or credit union environment, financial/lending/sales call center environment preferred.
• Previous experience in cross-selling of additional products and services.
• High school diploma or GED.
• Proven effective communication skills.
• Proficient with standard office business machinery and software with a working knowledge of Microsoft Word/Excel/Outlook.
  
  

Work Environment & Physical Requirements

• Works primarily in an office/call center environment. This includes but is not limited to various outdoor and indoor climates.
• While performing the duties of this job, the employee may regularly need to: see, talk, hear, and perform repetitive movements with arms, hands and fingers to handle, feel, grasp and reach. A computer, phone, and standard office equipment are normal tools for this position. Specific vision abilities that may be required by this job include close vision and distance vision. The employee may at times also need to: climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds.
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.