Patient Access Representative (REMOTE)
Aveanna Healthcare
Date: 1 day ago
City: Chandler, AZ
Contract type: Full time
Remote

Overview
Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.
At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance , and Fun.
Position Overview
The Patient Access Respresentative is responsible for proactively requesting and obtaining prescriptions and authorizations from medical offices and insurance companies for a set portfolio of patients. The Patient Access Specialist contacts physicians, practice staff, payer representatives and patients on a daily basis to review scheduled services and to ensure complete and accurate information is documented.
The starting pay for our Patient Access team is $17.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!
Candidates in the Pacific and Mountain time zones will be prioritized for consideration. Working hours will be 8am-5pm Arizona Mountain Standard time.
Essential Job Functions
Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.
At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance , and Fun.
Position Overview
The Patient Access Respresentative is responsible for proactively requesting and obtaining prescriptions and authorizations from medical offices and insurance companies for a set portfolio of patients. The Patient Access Specialist contacts physicians, practice staff, payer representatives and patients on a daily basis to review scheduled services and to ensure complete and accurate information is documented.
The starting pay for our Patient Access team is $17.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!
Candidates in the Pacific and Mountain time zones will be prioritized for consideration. Working hours will be 8am-5pm Arizona Mountain Standard time.
Essential Job Functions
- Send prescription and authorization requests to medical offices and insurance companies for renewals and prescription/insurance changes
- Follow up with medical offices and insurance companies as needed to ensure requests are received in timely manner
- Resolve patient, medical office and insurance company questions and concerns regarding Certificate of Medical Necessity (CMN) and/or Participating Provider (PAR)
- Re-verify monthly patient eligibility for continued services
- Meet daily, monthly and quarterly metrics and goals set by management
- Ensure work being performed meets internal and external compliance requirements
- High school diploma or GED
- Two years in a related administrative/customer service role; healthcare or medical office
- Associates Degree in medical office management, medical insurance, or medial coding.
- Insurance authorization and/or precertification. Knowledge of home health, DME and Enteral nutrition products
- Medical Billing and Coding Certification
- Proficient in Microsoft suite of products including Outlook, Word and Excel.
- Strong basic math and accounting skills.
- Strong critical thinking and problem solving skills.
- Must possess a strong sense of urgency and attention to detail.
- Excellent written and verbal communication skills.
- Proven ability to work independently at times and within a team.
- Ability to adapt to change.
- Demonstrated ability to prioritize multiple tasks to meet deadlines.
- Demonstrated ability to interact in a collaborative manner with other departments and teams.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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