Director of Operations

Director of Operations, Common House (Unit Level Position)

Reports to: Chief Executive Officer, Common House

Direct Reports: General Manager, Executive Chef, Membership Sales Manager, Private Events Sales Manager, Membership Experience Manager

Who We Are

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.

Position & Candidate Description

Common House is seeking an experienced hospitality professional to lead the team and operations of a modern social club. The Director of Operations will be the point-person with full responsibility for the overall business, leading the onsite team while liaising with the corporate team and ownership group to ensure financial success. The ideal candidate possesses extensive experience within the hospitality industry, including strong financial acumen, people leadership, operations expertise, and sales management. The successful candidate will thrive within a challenging environment involving multiple stakeholders and matrixed support.

Responsibilities Include, But Are Not Limited To

• Own the P&L
• Partner with leadership to analyze trends, create market-specific strategies, and execute them to achieve net operating financial goals
• Lead club leadership to manage labor and other unit-level expenses to ensure financial goals are met in tandem with increasing member/guest satisfaction
• Comfortable providing in-depth financial variance reporting to company leadership and facility ownership groups
• Build and oversee the growth and performance of the management/administrative team.
• Lead recruitment and onboarding of all club employees, including salaried and hourly employees,
• Provide coaching, mentoring, and direct feedback to team members
• Revenue Growth
• Create sustained membership growth by driving the membership recruitment and retention process through the management of the club-based functional managers, and in partnership with the regional sales director.
• Responsible for revenue growth and the successful operation of the private event department
• Develop an extensive membership engagement event calendar that drives revenue and member retention by increasing club usage.
• Work with the F&B team to develop menus and weekly and monthly programming to continually increase ala carte sales.
• General Management
• Conduct weekly team meetings to review event sales, membership growth, club and community initiatives, restaurant costs, and all other happenings.
• Attend regular meetings with ownership groups to discuss the club's ongoing activity, financial performance, and updates.
• Set and enforce expectations for brand standards and company policies by leading by example and delivering regular, direct feedback to all team members.
• Ensure maintenance needs (including preventative maintenance schedules) are being met by working directly with the dedicated Property Management team.
• Identify CAPEX priorities and conduct any needed cost/benefit analysis to provide an ROI for CAPEX requests.
• Ensure necessary licensing, permits, and general business records are maintained.
• Qualifications
  

Must Have!

• 7 years of hospitality leadership experience (private club or hotel preferred)
• Solid food and beverage knowledge
• Strong financial acumen
• Experience being a leader within a management group/ownership reporting environment
  
  

Nice to Have!

• Private club experience
• Sales management
  
  

This position is based in Chattanooga with the expectation of being onsite.

Benefits

In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers, and a competitive salary package. Additionally, we also provide our team members a comprehensive benefits package including:

• Diverse and inclusive colleagues
• Generous Health, Dental, Vision, and Reserve Leave Coverage
• 401k Option
• Flexible Time Off
• Monthly membership at Common House (and your partner/spouse gets one, too!)
• 50% employee discount on food and non-alcoholic purchases
  
  

Common House is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At Common House, we are dedicated to building a diverse, inclusive and just workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at Common House. Just go for it... submit your resume!