Customer Support Specialist

Department: Hustle Notice Biz

Location: Jersey City, NJ

Compensation: $725 - $1,050 / week

Description


Job Title: Customer Support Specialist


Job Summary: We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, interacting with customers via various channels to address their inquiries, resolve issues, and provide exceptional service. Your primary objective will be to ensure customer satisfaction and foster loyalty through timely responses and effective solutions




Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or chat.
• Provide accurate information and guidance on products and services to customers.
• Resolve customer issues in a timely and efficient manner while adhering to company policies.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Follow up with customers to ensure their issues are resolved and satisfaction is met.
• Collaborate with other departments to escalate complex issues or product improvements as needed.
  
  

Skills, Knowledge and Expertise

• Proven experience in a customer support role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a team.
• Familiarity with customer support software and CRM systems.
• Strong organizational skills and attention to detail.
  
  

Benefits

• Health insurance
• Paid time off
• Retirement plan options
• Professional development opportunities