Junior Seasonal Product Operations Coordinator

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Job Summary:

The National Football League is America's most popular sports league, comprised of 32 franchises that compete each year to win the Super Bowl. The NFL Digital Media group is seeking a Product Operations Coordinator to assist with supporting various platforms at NFL Media, including NFL.com and the NFL app. This role involves managing operational tasks and ensuring resources are in place to support new digital products effectively.

Responsibilities:

• Ensure the Operations teams are ready with the resources, information and processes required to support new products (training, run-books, documentation, resolution paths, FAQs, etc)

• Manage operational executions for live digital streaming shows on NFL O&O platforms (NFL app for mobile/tablet/CTV, Fantasy app, and web browsers)

• Use admin tool to support digital content programming, editorial and League stakeholders, as well as administration and maintenance of active NFL.com properties

• Provide operational support for our digital O&O apps on all gamedays and around League tentpole events, including reporting and prioritization of issues.

• Assist clubs with any questions and platform/Forge related requests or escalate to the appropriate team

• Help QA any platform issues or work through existing bug tickets, as well as aim to identify temporary workarounds and solutions for the clubs

• Assist clubs with live streaming video and podcast issues.

• Create training documentation for key products and send release notes to the clubs

• Help maintain a Jira Board by grooming new tickets, testing and verifying tickets in lower environments and determining when tickets are cleared for Production

• Monitor any club outages on gamedays and triage with app vendors or OPS team to ensure issues are being addressed

Qualifications:

Required:

• Ability to quickly learn new systems and programs

• Excellent problem-solving ability; highly motivated to drive positive change

• Strong interpersonal, verbal, and written communication skills

• Excels collaborating with teams

• Able to manage multiple tasks and prioritize in a fast pace environment

• Proficiency in design via tools such as Adobe Creative Suite

• Experience with markup skills utilizing HTML, CSS, and JavaScript is preferred

• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.

• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).

• Strong knowledge of sports and digital sports products

Preferred:

• Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred

• 1-3 years’ experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry

• Prior experience with Live event support

• Prior experience with Content Management Systems (CMS)

• Prior experience in operational support of a web and mobile based applications

Company:

The National Football League is America's most popular sports league, comprised of 32 franchises that compete each year to win the Super Bowl, the world's biggest annual sporting event. Founded in 1920, the company is headquartered in New York, New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.