Rhodes Maintenance Technician

Description

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas.

Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work.

Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.

Benefits Of Being a Part Of Our Team Include

• Competitive Compensation including Bonus & Profit-Sharing Programs
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Employee Home Purchase Rebate Program
• Employee Assistance Program (EAP)
  
  

Role Mission: As a Rhodes Maintenance Technician at Rhodes, you will perform general maintenance, pest control and preventive maintenance for our Rental Communities, with best-in-class customer experience in mind. This position works closely with their Rhodes Living team members serving in the Property manager role and leasing manager role while reporting directly to the Director of Rhodes Home Service. Annually our rental homes have 4 preventive maintenance visits (Pest control and Air Filter Changes), 5 turf treatments, and 1 post move in walk through to make sure our tenants have the best rental experience possible. Along with performing these prescheduled visits this position leads in taking care of our work order requests from our tenants and managing unit turns. These can range from small plumbing repairs, sheet rock repair, electrical, HVAC, emergencies and managing professional trade partners when needed.

Measured Performance Goals

• Average Days to close Work Orders
• % Route Completion for Pest and Turf Treatments
• Net Promoter Score (Customer Satisfaction)
• Average cost per Work Order
• Work Order Entered Ratio
  
  

Accountabilities

General Maintenance & Repairs:

• Inspect homes for signs of damage or repairs needed during routine pest control visits
• Complete general home repairs including but not limited to:
• Small sheetrock and paint touch-ups
• Basic electrical, plumbing, and HVAC troubleshooting
• Minor general repairs around the property
• Coordinate with and supervise subcontractors for larger repair needs
• Collaborate with the property manager to complete assigned work orders efficiently
  
  

Pest Control Services

• Conduct monthly pest control routes and turf treatments
• Identify pest types including: rats, termites, snakes, wasps, ants, spiders, mosquitoes, and bed bugs
• Inspect properties to locate potential infestation sites and determine appropriate treatment
• Apply pest control solutions (chemical, powder, granules) safely and effectively
• Follow all safety procedures for application and reentry
• Use proper protective gear and equipment during treatments
• Provide termite pretreatments and residential pest control services
  
  

Client Interactions And Communication

• Build and maintain strong, positive relationships with clients
• Provide recommendations to help clients prevent future pest or maintenance issues
• Communicate directly with the client before and after service, explaining any issues when possible
• Respond quickly and professionally to client complaints or service needs
• Use company technology to manage routes and client interactions
  
  

Scheduling & Flexibility

• Work a flexible schedule to meet client demands, including some evenings and weekends
• Adapt daily schedule to incorporate last-minute requests or emergencies
• Efficiently manage route and time to balance scheduled and unscheduled tasks
  
  

Training & Compliance

• Actively participate in training sessions to maintain and grow technical knowledge
• Fulfill licensing and continuing education requirements
• Stay compliant with all Texas Department of Agriculture (TDA) guidelines and regulations
  
  

Embodies Rhodes Core Values

• Act with Integrity, No Exceptions
• Honor our Team
• Never Be Satisfied – continuously looks for ways to improve every aspect of our business
• Best in Class Customer Experience -provide a best-in-class customer experience – every time, with every customer
• Community Leadership – we take pride in actively engaging in the communities we serve, making them better for our future
  
  

Lives The Values Of The Rhodes Team

• Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
• Is driven by outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
  
  

Supervisory Responsibilities

• None
  
  

Qualifications, Knowledge And Skills

• Education/Experience: High School Diploma or equivalent.
• Pest control experience preferred
• Handyman/Maintenance experience preferred
  
  

Knowledge And Skills

Qualified applicants have thorough knowledge of common practices, tools and terminology used to control pests. This includes thorough knowledge of the use and characteristics of pesticides as described below:

• Thorough knowledge of the hazards and safety precautions associated with the work.
• Ability to work from sketches, drawings, plans or specifications
• Ability to follow oral and written instructions.
• Ability to apply pesticides chemicals in accordance with established regulations and to read, understand and follow chemical label instructions
• Ability to perform mathematical calculations to estimate materials and time needed to complete task
• Ability to establish and maintain effective working relationships and communicate with a diverse population.
• Skilled in the use of tools and equipment necessary to perform tasks (includes iPad, rigs, termite rods, etc.)
  
  

FLSA Status: Exempt

Essential Functions (Mental/Physical/Environmental Requirements)

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 50 lbs., crawl through attics, use a latter to access roofs, and inspect crawl spaces.
• Ability to sit, stand, kneel, bend, reach, push and pull for long periods of time
• Report to Corporate Office daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle
• Comply with company policies and procedure
• Comply with company policies and procedures