General Manager

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GENERAL MANAGER – HOAMCO (Albuquerque, NM)

HOAMCO is looking for a General Manager to be assigned as a Dedicated On-Site General Manager for a multifaceted, capital-intensive community.

Hoamco Culture

At HOAMCO, our team members are passionate about their work, bringing enthusiasm and dedication to every task. They excel independently and understand the importance of teamwork. We are committed to building people and communities by fostering open, honest relationships through transparent communication. Our dedication to exceptional customer service ensures we positively impact everyone we interact with.

Function & Role

Under general supervision of the Executive Vice President and/or Regional Director, the General Manager is responsible for overseeing the overall operations and the maintenance of physical property of the Association, budget creation and oversight, project management, and asset preservation. The General Manager is tasked with providing guidance, and direction to the Board, oversight for all aspects of legal, financial, and governance of the Association at the direction of the Board, actively supporting the community’s values, vision, and philosophies. The General Manager is expected to exhibit a leadership style that ensures residents’ needs are met with a high level of satisfaction.

The General Manager also serves as a crucial liaison between HOAMCO and the Association, facilitating effective communication and coordination.

SUPERVISORY RESPONSIBILITIES: The General Manager supervises all on-site staff, facilities, and all facets of on-site maintenance.

Requirements

Qualifications:

• CMCA certified or higher management designation is REQUIRED.
• At least 5 years of HOA management experience in the role of a dedicated General Manager, Community Director, or Association Manager is REQUIRED.
  
  

Responsibilities And Duties

Community Leadership:

• Serve in a key community leadership role aimed at building and maintaining connections and opportunities that foster a true sense of community.
• Provide advisory support to the board for long-term planning, goal-setting, and policymaking guidance.
• Act as a liaison between HOAMCO and assigned community.
  
  

Effective Communication And Relationship Management

• Communicate proactively and transparently while building relationships with board members, residents, and staff.
• Facilitate regular meetings with the Developer, board members, residents, and volunteers to ensure open lines of communication.
  
  

Daily Operations And Asset Management

• Oversee the daily operations, management, and maintenance of community assets.
• Maintain Association’s annual management calendar.
• Management of all on-site personnel to include personnel hiring, training, development, supervision, and performance evaluations.
• Adhere to and ensure that all on-site personnel understand and adhere to all guidelines, policies and procedures established by the Association and HOAMCO.
• Facilitate upkeep of residential files and records, legal documents, property deeds, construction plans, member rosters, contracts, annual reports, meeting minutes, and all other relevant records.
• Facilitate and attend all Association Board and Committee meetings.
• Actively participate in all community meetings, townhall meetings, and community events.
• Coordinate and facilitate monthly staff meetings, communicating all relevant dates to VP or COO.
• Ensure timely and accurate preparation of weekly, monthly, quarterly, and annual reports.
• Maintain priority action list detailing the status of ongoing projects; provide regular status updates to Board.
• Coordinate and conduct long-term and strategic planning sessions for Board of Directors as requested.
• Effectively leverage company and vendor resources to execute board directives and achieve community goals.
• Oversee service contractors to ensure cost-effective and high-quality service delivery. Negotiate service contracts and obtain bids as needed or directed by the Board of Directors.
• Ensure that all procedures are being adhered to for vendors, contractors, service requests, and maintenance form logs.
• Inspect community assets and common areas at least twice a month and prepare written recommendations for physical repairs and/or replacements as required by the Board of Directors.
• Develop a building maintenance program and schedule for management of community assets.
• Governance and Community Standards.
• Maintain and uphold the community’s standards as required by applicable laws, CC&Rs, and design guidelines.
• Facilitate the architectural design review process.
• Evaluate and oversee the CC&R compliance process.
  
  

Liability And Risk Management

• Ensure liability and insurance policies comply with requirements set forth by governing documents an applicable laws.
• Develop and implement a comprehensive risk management program in consultation with industry experts and advisors.
• Ensure proper documentation for worker’s compensation, liability insurance coverage, and all executed written contracts for any contractors prior to engaging in work for any property managed by HOAMCO.
• Budgeting and Financial Oversight
• Collaborate with and assist the Board of Directors in preparing the annual budget for each fiscal year.
• Administer and monitor operating and reserve budgets.
• Review monthly financial packages and prepare budget variance report for the Board of Directors.
• Ongoing review of budget, evaluating ways to improve service and/or cut expenses.
• Review all contractual services annually and/or as needed to ensure community objectives are met.
• Invoice review and approval as required by Board.
  
  

Timely And Accurate Communication

• Ensure all association notices are accurate and distributed in a timely manner.
• Process all electronic, paper, and telephone correspondence and respond to inquiries and requests in a professional and timely manner.
• Create and prepare complete Board of Directors packets, agendas, and management reports.
• Develop and distribute community newsletter as requested by the Board of Directors.
• Maintain and update Association website as required.
• Perform other duties as assigned to support the overall success and well-being of the community.
• Attend all appropriate HOAMCO training classes, meetings, and seminars as requested.
  
  

HOAMCO Employees Excel At

• Consistently projecting a positive image of the company.
• Prioritizing tasks effectively in a fast-paced environment, handling interruptions seamlessly.
• Being strong team players, ready to assist others as needed.
• Demonstrating highly effective interpersonal skills and collaborating well with colleagues.
• Providing exceptional customer service.
• Maintaining an enthusiastic, professional, and positive demeanor.
• Upholding integrity and credibility.
  
  

Why Join HOAMCO?

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across six states—and we’re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.

About Hoamco

Since 1991, HOAMCO (Homeowners Association Management Company) has successfully handled every aspect of community association management. We manage over 550 communities in six states and are continuing to grow.