Wellness Group Coordinator

Job Description

**Key Responsibilities**

**Guest Experience & Client Relations**

• Serve as primary point of contact for all group and event-related spa bookings, with utmost professionalism and poise.
• Work with group planners, event organizers, and Notable Guests to understand their vision and curate tailored spa experiences aligned with their preferences and expectations.
• Participate in all site tours of Halehouse to support planning of wellbeing programming.
• Provide polished, proactive communication via phone, email, & in person throughout pre-arrival, in-house, and post-visit phases.
  
  

**Scheduling & Operational Excellence**

• Strategically coordinate all treatment and service scheduling for groups, ensuring efficient therapist utilization while maintaining the spa’s standards.
• Collaborate with Halehouse team to anticipate staffing needs and optimize timing, flow, and treatment room assignments.
• Generate custom itineraries and amenity access schedules that integrate seamlessly with resort activities, culinary programs, and group agendas.
  
  

**Event & Amenity Coordination**

• Support the preparation and delivery of welcome amenities, gifts, etc. as requested by Director of Wellbeing
• Support on-the-ground coordination during group arrival days, ensuring smooth check-ins, warm welcomes, and personalized touches that exceed expectations.
• Attend pre-cons for group on-site pre-arrival as needed.
• Collaborate with Fitness Manager to execute wellbeing experiences (i.e., private/group fitness classes, sound baths, wellness activations programmed by Halehouse team).
  
  

**Administrative & Financial Accountability**

• Accurately track group bookings, associated treatments, and package inclusions for billing/reporting purposes.
• Coordinate pre-payment and invoicing in collaboration with Finance and Events teams.
• Ensure daily collection & reporting of day group guests’ billing.
• Maintain organized documentation of group requests, preferences, changes, and service feedback to support continuous improvement
  
  

**General Administrative Tasks**

• Be familiar with all resort services/features and local attractions/activities to respond accurately on behalf of Sales/Event managers.
• Assist with presentations/collateral needs on behalf of Halehouse as needed.
• Answer incoming spa reservations calls in order to support leisure guest activity.
  
  

**Other**

• Assist front of house operations as needed (i.e.: arrivals/checkouts,tours)
• Help develop and train incoming team members.
• Assist other departments in search of group-related information.
• Attend required resort training sessions.
• Participate in and support resort and company efforts towards sustainability and environmental initiatives of the Auberge brand.
• Perform other duties as directed, developed or assigned.
  
  

**The pay rate for this position is $25.00 per hour.**

Qualifications

**Required Qualifications**

• 1-3 years of customer service and spa experience
  
  

**Preferred Qualifications**

• Luxury hospitality experience.
  
  

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and \#AlwaysAuberge.

SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.