Quality Assurance & Training Specialist

Pay $64,000 - $80,000 annually

The Quality Assurance and Training Specialist is responsible for the coordination of quality related activities and training for Upstate Caring Partner’s Education Programs. This position provides quality and compliance oversight of practices related to policies and procedures, clinical and education best practices and routine monitoring to ensure appropriate treatment activity as well as program efficacy.

This position participates in collaborative partnerships with the Education leadership team to strengthen the teaching infrastructure and overall programming for the students. This is achieved through collaborative relationships with program leadership and other applicable roles contributing to the quality assurance process. The Quality Assurance and Training Specialist will enhance the competencies of employees by side-by-side training and group trainings designed to boost employee’s workplace performance.

The Quality Assurance and Training Specialist will develop training curriculum and monitor the training of all training staff in their assigned area to ensure quality, competency and compliance with regulatory standards. This position also serves as a liaison between program, Compliance Department, and Training Department.

Core Responsibilities

• Create formal up-to-date policies and procedures, along with a structured monitoring and reporting process, assures programs are following applicable regulations.
• Participate in Quality Assurance activities that contribute to the routine monitoring of education programs.
• Ensure compliance with all pertinent government and agency regulations and operating standards.
• Identify, develop, and deliver effective training presentations, activities, and experiences based on needs of program and direction of supervisor.
• Oversees the divisions training plan and associated resources to ensure staff received appropriate training at on-boarding and throughout employment as needed.
• Maintain records of training activities
• Develop reports to highlight outputs and outcomes related to presentations, activities, and experiences.
• Assess data from quality assurance reviews and make recommendations to leadership on development and staff training.
• Serves as a liaison between education programs and submits required reports to internal Compliance Department.
• Assists with incident review process, serves as a member of the Incident Review Committee and supports programs with internal Corrective Action Plan (CAP).
• Creates an environment where staff and the people we support are safe, happy, relaxed and engaged.
  
  

Required Skills & Abilities

• Demonstrated history of policy and procedure development and oversight, particularly related to educational activities.
• Demonstrated history of systems work related to educational quality assurance.
• Effective verbal, written and interpersonal skills.
• Demonstrated training ability in large groups using variety of delivery methods to ensure knowledge transfer.
• Strong one-on-one coaching and mentoring skills.
• Able to manage time independently, adhering to all deadlines including unexpected demands for information and/or additional assignments.
• Professionalism in all interactions.
• Sound decision making.
• Strong organizational skills.
• Use of good judgment based on regulatory and quality standards.
• Maintain professional boundaries and confidentiality.
• Familiarity with traditional and modern training methods, tools and techniques.
• Ability to present complex information to a variety of audiences.
  
  

Qualifications

• Masters Degree in a clinical field preferred, a degree in Human Services or related field could be considered with significant experience in behavioral health services.
• ABA experience preferred.
• BCBA/LBA highly preferred.
• Minimum 3 years’ experience working in behavioral health, previous experience in a role related to quality assurance preferred.
• Experience working with leadership teams and implementing initiatives preferred.
• Travel is required. Must have a valid NYS Driver’s License.
  
  

Benefits

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts
  
  

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

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