Patient Intake Specialist
Understood Care
Date: 12 hours ago
City: Orlando, FL
Contract type: Full time
Remote
Patient Intake Specialist (Remote)
Location: Remote (U.S.-based)
Employment Type: Full-Time
Compensation: $20/hour plus substantial admin-based performance bonuses (ability to make an additional ~$250 a week).
Schedule: 40 hours/week.
About Understood Care
Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.
About the Role
As a Patient Intake Specialist, you'll be the first person patients meet in their journey with Understood Care. You'll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in.
What You'll Do
Location: Remote (U.S.-based)
Employment Type: Full-Time
Compensation: $20/hour plus substantial admin-based performance bonuses (ability to make an additional ~$250 a week).
Schedule: 40 hours/week.
About Understood Care
Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.
About the Role
As a Patient Intake Specialist, you'll be the first person patients meet in their journey with Understood Care. You'll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in.
What You'll Do
- Answer incoming phone calls from patients
- Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed
- Document intake findings in internal systems
- Coordinate smooth handoff to MDs/NPs and Care Advocates
- Follow up to ensure onboarding is completed and successful
- 3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
- Knowledge of Medicare and the U.S. healthcare system
- Strong organizational skills and attention to detail
- Excellent communication and rapport-building abilities
- Comfort using EHRs, CRMs, and digital health tools
- Passion for equitable care and supporting underserved populations
- Bilingual language skills (Spanish, Mandarin, etc.) a plus
- Mission-driven, patient-first culture
- Opportunity to grow with a fast-paced, compassionate startup
- Paid administrative time and training
- Remote flexibility with a supportive team environment
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