Technology Manager, IT Operations

This is an onsite position at our Louisville, KY office.

What the Role Is

The Technology Manager in IT Operations will lead a cross-functional team responsible for the reliability, performance, and security of Heaven Hill’s network, infrastructure, and storage environments. The Manager will lead a direct team, manage the Technology Services budget, and drive critical projects and programs from conception through delivery. This role requires technical expertise, exceptional communication skills at all organizational levels, and a strategic mindset to prioritize initiatives that align with business objectives.

How You Will Spend Your Time?

• Team Leadership & Development
• Directly manage IT Operations Engineers, providing coaching, performance feedback and career development.
• Foster a collaborative, high-performing culture based on continuous improvement.
• Budget Accountability
• Own and manage the annual IT Operations budget, including forecasting, expense tracking, and vendor contract negotiations.
• Project & Program Management
• Lead end-to-end planning, execution, and delivery of IT infrastructure roadmap and products that support business initiatives.
• Establish project governance, track milestones, mitigate risks, and report status to senior leadership.
• Critical Work Prioritization
• Assess incoming requests and incidents; drive urgency where needed to ensure uptime and business continuity.
• Define SLAs and KPIs; implement monitoring and alerting processes to proactively address issues.
• Stakeholder Communication
• Communicate project plans, budgets and operational updates to senior leadership, peers and individual contributors.
• Translate complex technical concepts into clear, business-focused insights.
• Technical Oversight
• Maintain deep knowledge of networking (routing, switching, firewalls), server and storage architectures (SAN, NAS, virtualization), and cloud integration.
• Partner with Security, Data & Analytics, Application teams, Product Owners, and business partners to ensure cohesive technology solutions.
  

Who You Are…

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 5 years of IT Operations (networking, infrastructure, etc.) experience, with at least 2 years in a people-management role overseeing direct reports.
• Proven track record managing multi-million-dollar budgets and vendor contracts.
• Strong project/program management skills; PMP or equivalent certification a plus.
• Experience serving as a Scrum Master or in an agile facilitation role.
• Expertise in networking, infrastructure (servers, virtualization), and enterprise storage systems.
• Excellent verbal and written communication, able to engage with C-level executives as well as technical staff.
• Demonstrated ability to prioritize high-impact work in a fast-paced environment.
  
  

Required Skills

Valued but not Required Skills and Experience:

• Experience with cloud platforms (AWS, Azure, Google Cloud) and on-prem.
• Strong automation mindset and skills
• Familiarity with Agile concepts
  
  

Physical Requirements

While performing duties of job, employee is occasionally required to stand; walk; use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms. Employee must occasionally lift and/or move up to 30 pounds.

Benefits

• Paid Vacation
• 11 Paid Holidays
• Health, Dental & Vision eligibility from day one
• FSA/HSA
• 401K match
• EAP
• Maternity/Paternity Leave
  
  

Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status, or any other legally protected characteristic.