Director of IT

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Job Type

Full-time

Description

The Director of Information Technology will lead, scale, and modernize our internal IT infrastructure, cybersecurity, and employee-facing technology services. Reporting directly to the Vice President of Digital/IT, this high-impact role serves as the organization’s most senior IT systems leader, owning the full lifecycle of corporate infrastructure, support operations, and digital workplace technologies. In this role, you will lead a lean, agile team while remaining deeply engaged in day-to-day operations. You’ll oversee systems administration, endpoint management, cybersecurity, SaaS platforms, cloud services, and IT service delivery across a distributed, regional workforce. Your leadership will be instrumental in shaping a secure, scalable, and user-centric IT environment that empowers productivity and innovation. The ideal candidate combines deep technical expertise with strategic foresight and a strong leadership presence. You thrive in fast-paced environments where tactical execution, strategic planning, and delivering exceptional end-user value are equally critical.

Strategic Planning And Leadership

• Develop and implement IT strategies aligned with the organization's financial and operational objectives.
• Provide leadership and guidance to the IT team, ensuring effective communication and collaboration.
• Lead IT projects and initiatives, ensuring timely delivery and adherence to budget constraints.
• Collaborate with executive leadership to define IT requirements and priorities.
• Stay current with emerging technologies and industry trends and identify opportunities for innovation.
  
  

IT Operations Management

• Oversee the day-to-day operations of the IT department, ensuring the reliability, security, and efficiency of IT systems.
• Manage the IT infrastructure, including networks, servers, databases, and software applications.
• Ensure that IT services meet or exceed business expectations for performance, availability, and support.
  
  

Digital Transformation And Innovation

• Work with Digital/IT leadership to drive digital transformation initiatives, enhancing business processes and customer/employee experiences.
• Identify and implement innovative technology solutions that create competitive advantages.
• Collaborate with other departments to integrate technology into business operations.
  
  

Project Management

• Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time and within budget.
• Establish and maintain project management best practices, including the use of agile methodologies where appropriate.
• Monitor project progress and report on key milestones and outcomes to senior leadership.
  
  

Infrastructure And Security Management

• Oversee the design, deployment, and management of IT infrastructure to ensure scalability, reliability, and security.
• Develop and implement comprehensive cybersecurity strategies to protect the company’s data and IT assets.
• Identify and mitigate IT-related risks, including data breaches, system failures, and cyber threats.
• Ensure the organization's cybersecurity measures are robust and up-to-date, safeguarding data and IT assets against threats.
  
  

Technical Support Management

• Ensure effective technical support services for all users, addressing issues promptly and minimizing downtime.
• Monitor and improve helpdesk performance, ensuring high levels of user satisfaction.
  
  

Financial Oversight

• Develop and manage the IT budget, ensuring the efficient use of resources, including forecasting and financial planning.
• Identify cost-saving opportunities and optimize IT expenditure.
• Monitor and report on IT financial performance, providing insights and recommendations to the VP of Digital.
• Oversee the procurement and management of IT assets, including hardware, software, and services.
• Evaluate and negotiate contracts with vendors and service providers.
  
  

Compliance And Risk Management

• Ensure compliance with relevant regulations, standards, and policies.
• Conduct risk assessments and implement mitigation strategies to protect the organization's IT assets.
• Develop and maintain disaster recovery and business continuity plans.
  
  

Team Leadership And Development

• Lead, mentor, coach, and develop the IT team, fostering a culture of innovation, operational excellence, and continuous improvement.
• Recruit, retain, and develop IT talent to ensure the department’s success.
• Set performance objectives and conduct regular evaluations.
• Promote professional growth and ensure the team stays current with emerging technologies and best practices.
  
  

Vendor And Stakeholder Management

• Serve as the primary point of contact for IT-related product and services within the organization.
• Manage relationships with external vendors and service providers.
• Negotiate contracts and service level agreements (SLAs) to ensure optimal value and performance.
• Collaborate with internal stakeholders to understand and address their IT needs and challenges.
• Communicate IT initiatives, progress, and challenges to stakeholders at all levels.
• Performs all other duties as assigned.
  
  

Education/Experience

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Minimum of 10 years of experience in IT management, with at least 5 years in a senior leadership role.
• Proven experience in IT strategic planning, budgeting, and financial management.
• Demonstrated success in managing IT operations, infrastructure, and service delivery.
  
  

Skills And Competencies

• Strong leadership and people management skills, with the ability to inspire and motivate a diverse team.
• Excellent strategic thinking and problem-solving abilities.
• Proficiency in IT governance, risk management, and compliance.
• In-depth knowledge of current and emerging technologies and industry best practices.
• Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Project management skills with a track record of delivering large-scale IT projects on time and within budget.
  
  

Certification (Preferred)

• Relevant IT certifications such as ITIL, PMP, CISSP, or CISM.
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).