Experienced Multi-Store BDC Director

Key Cars Auto Group is seeking a high-performing, results-oriented BDC Director with proven multi-store automotive experience to lead our Business Development Centers across several Connecticut locations.

We are a fast-moving, growth-focused auto group that believes exceptional leadership is the key to consistent success. That’s why we’re ready to invest in the right candidate — someone who brings not only experience, but vision, accountability, and the drive to build high-performing teams.

Position Overview:

Lead and manage all BDC operations across multiple rooftops

Develop and execute lead handling and follow-up strategies to increase appointment conversions

Build, train, and coach BDC agents for consistent performance and growth

Ensure seamless collaboration between BDC, sales, and service departments

Monitor key performance metrics and continuously optimize processes

Implement and manage CRM processes and lead workflows

Requirements:

Minimum 5 years of BDC management experience in the automotive industry

Proven success in a multi-store leadership role

Expertise with VinSolutions CRM prefered

Strong leadership, coaching, and organizational skills

Data-driven, goal-focused, and team-oriented approach

Excellent communication and accountability standards

What We Offer:

Highly competitive compensation and performance-based bonuses

Full benefits package

Strong executive support and a leadership team that values the BDC’s impact

Long-term opportunity to grow within a reputable, expanding auto group

A culture that recognizes and rewards performance, innovation, and integrity

This is more than a management position — it’s a high-impact leadership opportunity with real backing and real growth potential.

Key Cars Auto Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.