E-Commerce Operations Specialist

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

E-Commerce Operations Specialist

Chloe| New York, New York

Reports to: AVP, Operations and Planning F&A

Role Overview

Reporting to the AVP, Operations and Planning, this role will support the end-to-end operational infrastructure of Chloe’s e-commerce business in the US. This role is responsible for managing core E-Commerce functions, including order processing, system performance, inventory alignment, and issue resolution. This position will collaborate cross-functionally with the CRC, Richemont Logistics, and IT teams to ensure operational excellence across all digital initiatives.

Responsibilities

• Oversee daily e-commerce operations in partnership with HQ Digital team; release all blocked orders, ensure timely and accurate order processing and delivery, monitoring and resolving issues/backlog
• Partner with Richemont Logistics, warehouse, and CRC to monitor SLAs, resolve order anomalies or shipping constraints, ensuring high levels of service accuracy
• Oversee return logistics, RTV processes, and return stock integration
• Track and report on fulfillment KPIs such as delivery lead times, error rates, and return turnaround time
• Create all needed operational reports and forecasts to ensure smooth operations and spot all operational pain points along the value chain (from stock integration to order return), in partnership with HQ Digital team
• Support daily CRC operational requests (shipping/delivery delays, orders to prioritize, incorrect item shipped, damaged items or packaging, etc.)
• Manage packaging inventory: forecast demand, submit orders as needed, follow delivery, execute packing excellence in partnership with Digital team
• Oversee Licenses categories (Kids, Fragrances, Sunglasses) in partnership with HQ Digital team: PO creation, invoicing, delivery tracking, forecasting safety stock
• Support e-commerce internalization and Marketplace roadmap
  
  

Qualifications

• 1-3 years of experience in e-commerce operations or a related operation role, preferably within luxury or high-end retail environments
• Experience in using relevant tools preferred (SAP, Salesforce Commerce Cloud, Google Analytics, Excel, etc.)
• Proven team player who takes initiative, can prioritize and multitask effectively without sacrificing attention to detail, and thrives in a dynamic, fast-paced environment
• Customer centric, with strong communication and interpersonal skills
• Analytical and problem-solver
  
  

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $80k-$95k

Salary will be determined based on relevant skills and experience.