IT Technician

At HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry.

Why HMM?

• Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.
  
  

HMM is looking for an IT Technician to provide support for the computer desktop environment by analyzing requirements, resolving problems, and installing software solutions. You will be responsible for the administration and internal support of the Company’s PCs, printers, and related equipment. Tasks include end-user support, setting up email accounts, password resets, and performing PC maintenance, upgrades, and configurations.

Key Responsibilities

• Provide support to the end users
• Monitor and respond quickly and effectively to requests received through Task Manager
• Monitor Help tickets and process first-in, first-out based on priority and escalate as necessary
• Assist with setting up computers for new users
• Manage PC setup and deployment using standard hardware, images and software
• Perform workstation hardware and software upgrades as required
• Work on special projects as they arise
• Performs other duties as assigned
  
  

Required Skills & Experience

• Education:
• Bachelor’s degree or equivalent experience in information technology, computer science, or a related field
• Experience:
• Requires at least 1 year of experience in IT technical support
• Essential Skills:
• A+, N+ or above certifications are strongly desired
• Familiar with Windows OS, MS Office, Wireless setup, imaging, and troubleshooting etc
• Ability to effectively communicate in English and Korean
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
• Ability to provide support over the phone; good phone skills, professional demeanor
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
• Solid communication, problem-solving, decision-making, and time management
  
  

Environment / Equipment / Physical demands

• Work performed in an office environment where the noise level is moderate. Regularly required to stand, sit, and walk around the office. Frequently required to work on a computer. Occasionally required to use force to lift, push and pull up to 20 pounds.
• Requires up to 10% travel.
  
  

Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence.

About HMM America Shipping Agency

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo.

HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology.

Additional Details

The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year.

HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.