Retail Excellence Field Manager

Department: Retail - Corporate

Location: Los Angeles HQ

Compensation: $100,000 - $110,000 / year

Description

Retail Excellence Field Manager

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We are building a team of innovative, collaborative, and passionate individuals who are committed to shaping the future of retail and redefining the customer experience.

Role Overview

At SKIMS, we're not just opening stores, we’re reinventing what retail can be. The Retail Excellence Field Manager plays a pivotal role in this transformation, acting as the engine that powers scalable, elevated execution across our store fleet. This is a high-impact, field-based role responsible for turning strategy into action, and process into performance.

This role reports directly to the Vice President of Retail Operations and works in close collaboration with the Field Leader to ensure day-to-day store support is both strategic and actionable. While the VP drives the broader project pipeline and operational roadmap, the Retail Excellence Manager partners with the Regional Field Leader to stay tightly aligned on store needs, executional opportunities, and field feedback loops.
This role is tailor-made for someone who is both brand elevation and opportunity obsessed—driven to raise the bar on every in-store experience and passionate about finding smart, scalable solutions to drive results. You’ll work shoulder-to-shoulder with store teams, HQ partners, and cross-functional collaborators to operationalize innovation, optimize store performance, and constantly push toward what's next.
You’ll be at the forefront of shaping how SKIMS shows up in the physical world, from the stockroom to the sales floor, ensuring each space operates with precision and feels distinctly SKIMS.

Key Responsibilities

Field Operations Support & Execution

• Serve as the operational subject matter expert for assigned stores, delivering real-time support and driving consistency in execution across locations.
• Conduct frequent store visits to assess brand presentation, operational excellence, and customer experience - coaching teams with a lens of continuous improvement and elevated standards.
• Support stores through key moments like store openings, new process rollouts, product launches, physical inventory, and holiday peaks, ensuring every touchpoint reflects the brand’s ambition.
• Monitor and influence operational KPIs such as RFID compliance, replenishment accuracy, and productivity metrics, using data to unlock performance.

Cross-Functional Partnership & Project Implementation

• Act as a strategic partner between field teams and HQ, bringing store insights into the fold and delivering solutions that balance business goals with in-store realities.
• Drive execution of high-impact projects including RFID implementation, BOH transformations, new shipment protocols, and the operational ramp-up for all new store locations.
• Collaborate with Facilities, Visual, Allocation, Planning, and IT to solve friction points and create a seamless operational ecosystem.

Training, Tools & Communication

• Lead operational training during new store openings and major initiative rollouts, ensuring teams are equipped to execute from day one.
• Coach Ops Leads and Store Managers on tools, routines, and decision-making frameworks that support elevated, efficient operations.
• Partner with Retail Communications to ensure clarity, consistency, and timeliness in how updates are delivered and adopted across the fleet.

Business Process & Continuous Improvement

• Relentlessly pursue opportunities to refine tools, processes, and workflows - reducing friction, enhancing productivity, and supporting field team empowerment.
• Champion a test-and-learn mindset by gathering feedback from store teams, iterating on solutions, and sharing best practices across locations.
• Review and evolve core SOPs and policies with a focus on scalability, compliance, and brand integrity.
• Collaborate with planning and allocation to optimize product movement strategies, reducing cost while ensuring the right product is in the right place at the right time.
  
  

Qualifications & Experience

• 3+ years in multi-unit management, retail operations, and field leadership —ideally within luxury, high-growth, or experience-driven brands.
• Demonstrated ability to lead change, scale new processes, and influence both upward and across.
• Strong analytical and decision-making capabilities; confident interpreting retail KPIs and turning insights into action.
• Excellent communication and leadership presence - able to engage, coach, and inspire across all levels.
• Deep knowledge of operational systems and retail workflows, including RFID, shipment flow, labor modeling, and task management tools.
• Ability to travel frequently (up to 75%), with flexibility to support stores across multiple regions.
• Based in NYC or LA Markets
  
  
  

Why SKIMS?

At SKIMS, we’re obsessed with excellence. Whether it’s perfecting a product fit or rethinking how a store receives inventory, we believe brand elevation is found in the details. As a Retail Excellence Manager, you’ll be part of a team that’s not only scaling fast but doing it with intention, heart, and a high-performance mindset.
We’re also opportunity obsessed: We see every store visit, SOP update, and project launch as a chance to get better, smarter, and stronger. If you love solving problems, building systems, and coaching others to greatness, this is your moment.

In this role, you’ll gain:

• A front-row seat to one of the most exciting growth stories in modern retail
• Hands-on leadership experience across operational innovation, field performance, and new market expansion
• A collaborative, creative environment that values curiosity, initiative, and execution
• The chance to help define what the future of retail looks like
  
  

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.