National Account Administrator Assistant

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

A National Account Administrator plays a crucial role in supporting the smooth functioning of national accounts within an organization. They act as a central point of contact and provide administrative and operational support to the National Accounts team, ensuring exceptional customer service and efficient account management.

Key responsibilities

• Customer support and communication: Serving as a point of contact for clients, addressing inquiries, and coordinating communication between customers, internal teams, and the National Accounts team.
• Account administration and support: Coordinating account setup and maintenance, processing orders and transactions, and ensuring compliance with company policies and financial regulations.
• Operational coordination: Facilitating field service activities for key accounts, managing contract tracking documents, and coordinating inputs from legal and management teams.
• Financial support: Processing invoices and payments, assisting with budget preparation, and preparing financial reports and statements.
• Workflow management: Maintaining positive workflow processes and ensuring efficient handling of all account-related tasks.
  
  
  

Essential skills

• Organizational skills: Effectively managing tasks, documents, and workflows to ensure smooth operations.
• Communication skills: Building rapport, actively listening to clients' needs, and providing clear, consistent communication, both written and verbal.
• Customer service orientation: Providing exceptional service, responding promptly to inquiries, and demonstrating a genuine commitment to client satisfaction.
• Attention to detail: Ensuring accuracy in financial records, invoices, and contracts.
• Proficiency in accounting software and tools: Utilizing accounting software and potentially sales software like Salesforce to manage accounts and track data.
  
  
  

Work remote temporarily due to COVID-19.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.