Computer Technician

Description

Do you love working with computer hardware and electronics? Want a hands-on job that supports a meaningful cause? Join PCs for People, a growing national nonprofit that refurbishes donated technology to provide affordable computers and internet access to underserved communities.

We’re looking for someone who’s curious about how devices work and eager to learn about IT hardware while contributing to a mission-driven team.

About The Role

PCs for People is seeking a dedicated Computer Technician to join our Cleveland-based operations team. This hands-on role supports our core mission by ensuring donated computers are refurbished, repaired, and restored to peak condition for community use. If you're tech-savvy, detail-oriented, and thrive in a fast-paced, purpose-driven environment—we’d love to meet you.

Key Responsibilities

Computer Repair

• Repair, refurbish, and upgrade donated desktops and laptops, including disassembly, reassembly, and hardware replacement
• Perform computer troubleshooting, repairs, and hard drive sanitization
• Image computers using disk imaging and automated operating system installation tools
• Load and unload computer equipment and maintain a clean, organized workspace
• Conduct quality control (QC) checks on hard drives and ensure proper image deployment for various devices
  
  

Customer Support

• Provide telephone technical support and customer assistance, including updating online orders
• Collaborate with managers to improve processes and meet daily/weekly refurbishment and KPI goals
• Perform additional duties as assigned
  
  

What You Bring

• Experience with computer systems, hardware repair, and troubleshooting
• Strong problem-solving skills and attention to detail
• Ability to work independently and meet performance goals
• A passion for technology, sustainability, and digital equity
  
  

Ready to make a difference while working with tech every day? Join a team that turns e-waste into opportunity.

Requirements

• Experience with computer repair, refurbishing, and working in a Windows PC environment
• Familiarity with Windows deployment and imaging preferred
• Strong analytical thinking, attention to detail, and problem-solving skills
• Excellent verbal and written communication skills
• Passion for technology and continuous learning
• Ability to meet deadlines and work independently in a fast-paced, changing environment
• Must be flexible, self-motivated, and adaptable
• Comfortable working in a general warehouse setting
  
  

What We Value

• Genuine interest in people, technology, and digital equity
• Compassionate, curious, and community-minded
• Graceful under pressure and adaptable in dynamic situations
• Collaborative teammate who brings energy and empathy to every interaction
• Self-motivated and solutions-oriented thinker
• Previous networking and/or installation experience highly desirable
  
  

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment.

Benefits Include

Medical - Choice of Plans

Dental - Choice of Plans

Vision

401k with Match

Voluntary Disability Insurance

Voluntary Life Insurance

PTO

EEO Statement

PCs for People is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other legally protected status. We encourage applications from individuals with diverse backgrounds and lived experiences that align with our mission of digital equity and community empowerment.