Customer Support Specialist
Style Netbox
Date: 2 weeks ago
City: Cincinnati, OH
Salary:
$30
-
$33
per hour
Contract type: Full time
Job Advertisement - Customer Support SpecialistCompany: Style NetboxLocation: Cincinnati, OHJob Type: Full-Time | Monday to Friday | 8-hour shiftsSalary: $30 - $33 per hour
About Us
At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
Job Description
A Customer Support Specialist is the primary point of contact between a company and its clients, responsible for addressing inquiries, resolving issues, and ensuring a seamless customer experience. This role plays a crucial part in upholding customer satisfaction and strengthening brand loyalty.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve product or service issues by clarifying the customer's complaint and determining the cause
Provide accurate information regarding company services, policies, and procedures
Track, document, and follow up on customer interactions using internal systems
Escalate complex or unresolved issues to the appropriate department
Collaborate with the marketing and creative teams to ensure a consistent client experience
Maintain a positive, empathetic, and professional attitude toward customers at all times
Qualifications
High school diploma or equivalent; associate or bachelor's degree is a plus
Previous experience in customer service or client support (1+ years preferred)
Strong verbal and written communication skills
Excellent problem-solving and multitasking abilities
Familiarity with customer support software and CRM systems
Ability to remain calm and patient under pressure
A proactive mindset and attention to detail
Benefits
Competitive hourly wage: $30 - $33
Professional growth opportunities within a creative and dynamic team
Collaborative work environment that values innovation and initiative
Paid time off and holidays
On-the-job training and continued skill development
Join Style Netbox and help us shape unforgettable customer experiences that reflect the creativity and passion behind every brand we support.
About Us
At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
Job Description
A Customer Support Specialist is the primary point of contact between a company and its clients, responsible for addressing inquiries, resolving issues, and ensuring a seamless customer experience. This role plays a crucial part in upholding customer satisfaction and strengthening brand loyalty.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve product or service issues by clarifying the customer's complaint and determining the cause
Provide accurate information regarding company services, policies, and procedures
Track, document, and follow up on customer interactions using internal systems
Escalate complex or unresolved issues to the appropriate department
Collaborate with the marketing and creative teams to ensure a consistent client experience
Maintain a positive, empathetic, and professional attitude toward customers at all times
Qualifications
High school diploma or equivalent; associate or bachelor's degree is a plus
Previous experience in customer service or client support (1+ years preferred)
Strong verbal and written communication skills
Excellent problem-solving and multitasking abilities
Familiarity with customer support software and CRM systems
Ability to remain calm and patient under pressure
A proactive mindset and attention to detail
Benefits
Competitive hourly wage: $30 - $33
Professional growth opportunities within a creative and dynamic team
Collaborative work environment that values innovation and initiative
Paid time off and holidays
On-the-job training and continued skill development
Join Style Netbox and help us shape unforgettable customer experiences that reflect the creativity and passion behind every brand we support.
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