Guest Experience Specialist

Description

Duties and Responsibilities:

• Respond promptly and professionally to all incoming internet leads (email, chat, website inquiries, social media messages, etc.).
• Proactively follow up with potential customers through various digital channels to nurture leads and answer questions.
• Qualify customer needs and preferences to recommend appropriate products or services.
• Provide detailed product/service information, pricing, and availability.
• Utilize CRM software to track and manage leads, customer interactions, and sales pipeline.
• Schedule appointments (if applicable, e.g., for test drives, product demonstrations).
• Negotiate pricing and terms to close sales in a timely and efficient manner.
• Collaborate with other sales team members, finance, and service departments to ensure a seamless customer experience.
• Stay up-to-date on product knowledge, industry trends, and digital sales best practices.
• Achieve and exceed monthly sales targets and customer satisfaction goals.
• Maintain a high level of professionalism and customer service throughout the entire sales process.
• Identify opportunities for cross-selling and up-selling products/services.
• Prepare and present proposals, quotes, and contracts.
  
  

Qualifications

• Proven experience in internet sales, inside sales, or a similar customer-facing role (1-3 years experience preferred).
• Strong understanding of digital communication tools and platforms (CRM, chat software, social media).
• Excellent written and verbal communication skills.
• Exceptional active listening skills and the ability to build rapport quickly with customers.
• Highly organized with strong time management and multi-tasking abilities.
• Self-motivated, goal-oriented, and results-driven.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency in using standard office software (Microsoft Office Suite, Google Workspace).
• Comfortable with technology and quick to learn new systems.
• Prior experience with CRM software is a plus.
• Knowledge of the automotive industry is a strong advantage.
• High school diploma or equivalent; some college or a Bachelor's degree preferred.
  
  

What We Offer

• Competitive salary and commission structure.
• Comprehensive benefits package (health, dental, vision, 401k)
• Paid time off and holidays.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.
• Employee discounts, team building events, modern office space.
  
  

Physical Requirements

• Paperwork Processing: Signing and filing necessary documents.
• Inventory Management: Assisting with inventory tasks, such as moving vehicles or preparing them for delivery.
• Ability to stand, walk, and sit for extended periods.
  
  

Benefits Of Working At Swickard

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.
  
  

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!?
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
  
  

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?